Virgin Mobile - suspension of phone

newnhak

Hi

My phone was suspended on satruday morning because I had gone over my credit limit

I paid enough of the bill by debit card on Saturday morning to get up and running again and was told that the suspension would be lifted within the hour

To cut a long story short - I have rung 6 times and been told a number of different stories. The suspension was only lifted an hour ago (3 days later) because the 6th call centre guy finally spotted a pending request (roaming request? - that I definitely had not asked for) that was holding the suspension up. They were then able to lift the suspension whilst I was on the phone.

The call centre guy apologised and I asked for his manager to ring who phoned back promptly but could also only offer an apology and an assurance that the complaint would be fed back. And i do appreciate that that may be all they can do and that the call centre guys are just doing their job but I want some recompense for the hassle I have been caused by not having a phone for 3 days.

In people's experience what would be the most effective way to complain? Via the website (email) or a letter or a call to customer service? My argument is that I have had to go out of my way to use other ways of contacting people and that I pay £30 for a monthly minutes and texts allowance that are not rolled over so I have basically lost the opportunity to use some of what I am paying for.

Any advice would be helpful (but also wanted to get it off my chest!!)

Thanks

K