We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
ntl Price Increases
XssaCutOR
Posts: 2 Newbie
Not sure if this has been covered before:
ntl increased their TV pack prices (amongst other things) from 23rd May 2004.
I received a letter from their Director of Television in April detailing these changes. In that letter, a mention was made of a £3 discount for the first two months.
When my last bill came in, there was no sign of this discount, and when I telephoned their customer support they had no inkling of this discount.
I was asked to fax the letter, and it was only after another call to CS did I manage to get a rebate (admittedly they increased the rebate to £5 for each month).
But they had also charged me for the Analogue Set Top Box rental (£7), which according to the above letter, was included in the TV Pack price.
So they were overcharging me by £10 for the two months, and then would have been £7 per month afterwards.
I do believe that they must try this on and see if any customers notice.
Check your bill if you have a similar service from ntl.
ntl increased their TV pack prices (amongst other things) from 23rd May 2004.
I received a letter from their Director of Television in April detailing these changes. In that letter, a mention was made of a £3 discount for the first two months.
When my last bill came in, there was no sign of this discount, and when I telephoned their customer support they had no inkling of this discount.
I was asked to fax the letter, and it was only after another call to CS did I manage to get a rebate (admittedly they increased the rebate to £5 for each month).
But they had also charged me for the Analogue Set Top Box rental (£7), which according to the above letter, was included in the TV Pack price.
So they were overcharging me by £10 for the two months, and then would have been £7 per month afterwards.
I do believe that they must try this on and see if any customers notice.
Check your bill if you have a similar service from ntl.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 348.3K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.8K Work, Benefits & Business
- 617.1K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards