Sky callout charge

Pinkpegasus

Hi, I'm a newbie so don't know if this is the correct place to post but I have a money saving question please.

I recently moved house and contacted Sky to fit my multiroom into my new house. Booked a time slot of between 8am and 1pm.

Engineer didn't call on the day to let us know where we were in the queue, and turned up at half 2. I had to take a full day off work as wasn't worth going in that late.

Other problem is that though I called over a week in advance of my move, my broadband was cancelled with them instead of being transferred, so I have been offline for about 3 1/2 weeks as they had to set me up on BB as if I were a new customer.

Callout charge was about £50 to £60
Using up 4 hrs of days work £55
Not having BB for almost 4 weeks £? (Its free with Sky but average monthly cost for BB is what? £15.99?

Should I try to reclaim the total above? approx £130 plus an ex gratia payment for inconvenience, or is that too greedy and should I drop the £55 work time wasted? or even more?

Any suggestions please?

Thanks xxxx

angeldiva

I really don’t have anything useful to say only that when they tried to charge me a callout charge and didn’t show up until 5pm I decided to cancel. I was annoyed at taking the day off and wasting all that time.

At first it was a threat but then I really thought that if I had to I would be prepared to. As usual when I called to cancel I got put through to a special department to find out my reasons why. I told them that it was because I didn’t want to pay the call out charge.

They offered me everything under the sun, extra channels, new box, half subscription price it went on for a while but I just kept repeating myself, eventually (miraculously) they said that they have found a way that they can drop the call out charge and they were sorry I had to take a full day off.

MrsTinks

Pinkpegasus wrote: »

Hi, I'm a newbie so don't know if this is the correct place to post but I have a money saving question please.

I recently moved house and contacted Sky to fit my multiroom into my new house. Booked a time slot of between 8am and 1pm.

Engineer didn't call on the day to let us know where we were in the queue, and turned up at half 2. I had to take a full day off work as wasn't worth going in that late.

Other problem is that though I called over a week in advance of my move, my broadband was cancelled with them instead of being transferred, so I have been offline for about 3 1/2 weeks as they had to set me up on BB as if I were a new customer.

Callout charge was about £50 to £60
Using up 4 hrs of days work £55
Not having BB for almost 4 weeks £? (Its free with Sky but average monthly cost for BB is what? £15.99?

Should I try to reclaim the total above? approx £130 plus an ex gratia payment for inconvenience, or is that too greedy and should I drop the £55 work time wasted? or even more?

Any suggestions please?

Thanks xxxx

Re the broadband - it doesn't matter what it might cost through someone else - unless your contract states that they can be penalised for late delivery then that's it...
More to the point, a week isn't usually long enough notice to move your lines.
Reason for asking is that it's not Sky who do the transfer - it's BT. Sky (and all other ISPs) have to request the cease on your existing line and then also request what is know as a Provision on your new line. That can't be placed until the BT line is in place (and I mean the order can't even enter the system!) so then you have the possibility of a couple of weeks down before you can get the line activated. Some times things move very smoothly, but it's really at the mercy of BT. There is no such thing as "tranfering" from one property to another - yes YOUR account with Sky stays the same, but the ceases and provisioning doesn't work that way - on their system they have had to cancel your old BB (and I'm sure it has to be more than a week anyway) and then create an order for the new property. Then you have possibilities of problems on the exchange, the BT engineer having a bad day, someone providing the wrong details to BT and the order bouncing and having to be re-submitted again - all manner of things

Personally I'd fight them for the call out charges only on the grounds that they failed to be with you during the appointment slot they had agreed to. Taking half a day off work was your choice, the second half was not your choice and for that I'd be willing to fight them for some free channels

rubydoiwannabee

We recently called SKY (we had their freeview and childrens channels only and a sky+ box leftover from subscription) to say that box wasn't working and what could we do. After attempting to fix it over the phone that said they would send an engineer at a cost of £65, so I said don't bother we will cancel the whole lot and meant it, because I was planning on doing it to make savings anyway. As soon as they saw I meant it they agreed to send the engineer free of charge the next day (Sunday), so we got it fixed waited a week and cancelled it anyway!!!

Naughty eh!!

irrelevant

Sky will often give in rather than lose a customer, it seems. We had a HD box replaced FOC out of warranty, and I only threatened to cancel the movie channels, HD sub and a multiroom sub (because we'd be one box down if they didn't repair it!)

Is it not allowed, incidentally, to just sign up as a new customer when you move, and so get all the incentives and offers they give out, free installation etc, rather than actually pay to have things moved over?

Pinkpegasus

Cheers for the replies, I will give them a ring then to see what they can offer me. Hee hee xxxx

wazza24

Hi there i recently moved house and had sky come out to install in new house. When the engineer arrived he said there was a line of site problem which meant we could not have sky. bummer So i got a free estimatte from an independant installer who said there was no problem getting a signal, the only problem was the fact it then cost me £70 to insatll.

I phoned sky and explained, after about 2 hours on the phone i finally got 2 months free sky and the movies for £4 for 3 months. So the moral of this story is you can always get somthing out of sky, and every couple of months give them a ring and say your thinking of giving virgin a try and you will be bombarded with offers.....Its great:beer: