Warranty expiring one week after purchase?

Hootie19

I bought an HP dv9000 laptop last weekend from Staples. It was one of their clearance ones, and the story told to me by the manager was that it had been ordered from another store for a customer who either hadn't turned up to collect it, or had changed their mind (can't just remember the tale now).

When he opened up the box, every bag inside was still sealed - power lead, battery, all accessories - still heat sealed.

This evening, I have had a pop up box saying my HP warranty is about to expire.

Does my warranty run from the time I purchased it from the store? Or if the tale told to me by the Staples manager is incorrect and the laptop was pre-registered, is it just my tough luck.

Actually, during the course of typing this post, I've realised there was no guarantee registration card in the packaging (I've just rechecked in the box) so I may have just answered my own question.




Just realised, the DV9000 is written at the top of the screen. The outside of the box says DV9655ea

rdpro

Check your serial number with HP, they'll be the ultimate point of warranty info. Generally, for business purchasers of laptops, the warranty only starts when the unit is first booted up - i.e., it can stay on a shelf for 6 months in the original box without warranty starting.
For home users, it starts the minute it's purchased.

m_13

The HP Warranty Check Tool for business products is here. However, your machine seems to be a Pavilion so it us treated as a non-business product and you have to speak to Consumer Products.

Select your item from this list and then you can chat online or submit an email to a HP Support Specialist. Give them your serial number and explain what has happened and they can give you advice. It may well be that it has a shortened warranty unless you register within so many days of switching it on.

derrick

You purchased it from Staples, therefore your warranty/contract is with Staples, you should have a dated receipt, the warranty will start from then, you are also covered by the Sale of Goods Act,(SoGA), that overrides any warranty and can cover the item for up to 6 years. Go back to Staples if you have any problems!

m_13

Have you tried registering the laptop online? It should tell you if it's been registered already.

steveing64

Hi Ive got an hp laptop the 9655 same thing happened to me last night i bought mine from pc worls october last year was in a sealed box
I just ignored it

Hootie19

Thanks all - have contacted HP and Staples via their websites, so will see what they say.

moonrakerz

derrick wrote: »

You purchased it from Staples, therefore your warranty/contract is with Staples, you should have a dated receipt, the warranty will start from then, you are also covered by the Sale of Goods Act,(SoGA), that overrides any warranty and can cover the item for up to 6 years. Go back to Staples if you have any problems!

Could we please stop spreading this pointless info about SoGA, and six years. It says that the user has to prove that there was a fault in manufacture or it was a faulty design.
If you think you could argue that point against HP please continue !

If it was sold to you as "new", you should go back to Staples and get in writing that they will give you a 12 month warranty from the date you bought it.

Hootie19

Not entirely sure to be honest moonrakerz. The receipt says

HP DV9655 laptop - £500.00
Original : 599.99
New Price : 500.00
Reason - clearance

So it doesn't say on the receipt it was pre-owned or pre-used, but neither does it say it was "new".

I've had a short email back from Staples, basically just confiming that they've received my query and someone will be in touch. Nothing back from HP yet.

derrick

moonrakerz wrote: »

Could we please stop spreading this pointless info about SoGA, and six years. It says that the user has to prove that there was a fault in manufacture or it was a faulty design.
If you think you could argue that point against HP please continue !

The argument would not be against HP, it would be against Staples,(the seller),the purchaser has no contract with HP, but has with Staples,( read the SoGA!).
If you don't try you don't get.
I never said they HAD to last six years, I said "and can cover the item for up to 6 years".

Why don't you stop telling people that SoGA is not relevant, it is enshrined in law, unlike some of the dodgy warranties, or are you one of the dodgy retailers that do not like consumers knowing their rights?

The following is from here: - http://www.berr.gov.uk/consumers/fact-sheets/page38311.html

Q3. Are all goods supposed to last six (or five) years?
No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors.

For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

At the end of the day, if it goes that far, it will be up to a judge to decide,not the retailer or you, part of this forum is to inform people of their rights in law that they might not know about and not for people like you to try and dissuade them using their statutory rights.

I have been up against retailers after the warranty has run out and they don't want to know, they tell you to contact the manufacturer and totally ignore/deny SoGA, until they receive the court summons and/or sit in front of a judge, sometimes it is the only way to make some retailers play ball

moonrakerz

derrick wrote: »

I never said they HAD to last six years, I said "and can cover the item for up to 6 years".

Why don't you stop telling people that SoGA is not relevant, it is enshrined in law, unlike some of the dodgy warranties, or are you one of the dodgy retailers that do not like consumers knowing their rights?

The following is from here: - http://www.berr.gov.uk/consumers/fact-sheets/page38311.html

Q3. Are all goods supposed to last six (or five) years?
No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors.

For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

At the end of the day, if it goes that far, it will be up to a judge to decide,not the retailer or you, part of this forum is to inform people of their rights in law that they might not know about and not for people like you to try and dissuade them using their statutory rights.

I have been up against retailers after the warranty has run out and they don't want to know, they tell you to contact the manufacturer and totally ignore/deny SoGA, until they receive the court summons and/or sit in front of a judge, sometimes it is the only way to make some retailers play ball

My point is that some people repeatedly post misleading information about the Sale of Goods Act, which leads many people to believe that they have an automatic right to a 6 year warranty - I will say again, that is NOT what the Law says.

I have yet to see one single case where a consumer has successfully used this Law to get anything other than a very minor extension of the normal 12 month warranty and even then the extra is usually claimed to be "goodwill".

The salient point is "purchasers can demand damages" - yes, true - but damages can only be awarded by a Court and we are not talking about the Small Claims Court here, if you think the average "purchaser" is going to take on Dixons and HP in the High Court - sorry, but get real !
Too many people are suckered into quoting this Act and end up just looking stupid having followed ill informed "advice".

derrick wrote: »

( read the SoGA!)

I have ! - could I suggest YOU do so, instead of just quoting a very superficial summary of this Act from another website.