Atlantic Gas/Electric

leicsmarkyr

Is Atlantic website down at the moment?

I been trying past few days but no joy

Premier_2

Yeah, looks like it's gone again. It was down a few days ago too, but did come back.

I guess keep trying is the answer - but I don't exepct it'll be back before tomorrow now.

notbritishgas

Something strange going on with Atlantic?
Accordinto this link http://www.ukpower.co.uk/price%2Bupdates.asp they have withdrawn their online accounts, and if I read it correctly the whole S&S group have withdrawn their gas tariffs.
The website is still down.
I am I being stupid.

Premier_2

notbritishgas wrote: »

...The website is still down...

Working fine here at present - was working earlier today too

http://www.atlanticeg.co.uk/

crazy_chick_573

i've just clicked on it and it comes up with http 500 error.

Premier_2

Yep! Just gone down again

leicsmarkyr

Just logged in and working fine now although just looked at my first bill an they not got it right:

• First put me on Ec7 when I said do not do so so having to come and change my meter and then readjust the readings. British Gas never had that problem!
• And the gas reading was wrong, should be 9240 and not 924. Current reading is 9280 so looks like I used ALOT of energy in 2 months. Er do not think so!

fluffy_ice

Hi, I'd just like to chip into the conversation and tell you that I have had nearly £300 taken from my bank account for their elec dd, which was nearly £200 more than I pay normally!!!! I rang, complained and found out my account had been closed by them..? For no reason.
Yes, I will get the full refund (probably in a weeks time) which doesn't solve the fact that my other dd's aren't covered for the 1st of the month. They will reimburse me for the charges from my bank once I've sent them proof (no idea how long that will take?) but they do not seem to take into their understanding of the hassle it has caused, not to mention the blind panic! I doubt I'm the first or last with this problem.....

Vestra

fluffy_ice wrote: »

Hi, I'd just like to chip into the conversation and tell you that I have had nearly £300 taken from my bank account for their elec dd, which was nearly £200 more than I pay normally!!!! I rang, complained and found out my account had been closed by them..? For no reason.
Yes, I will get the full refund (probably in a weeks time) which doesn't solve the fact that my other dd's aren't covered for the 1st of the month. They will reimburse me for the charges from my bank once I've sent them proof (no idea how long that will take?) but they do not seem to take into their understanding of the hassle it has caused, not to mention the blind panic! I doubt I'm the first or last with this problem.....

Did you change supplier? Did you move house? What was the reason for them closing your account?