Marks and Spencer 2 year guarantee.

abbas5001

Hi all,

I bought a PS3 in February from Marks and Spencer online and it is not faulty and not loading any discs with the blu-ray drive most likely faulty. M and S give a 2 year guarantee with all their technology goods.

However, i checked the T+c's before phoning them and it says you require the parcel summary that you get get when you receive the goods and they will replace an item within 90 days and repair it after this. Unfortunately, i have lost my parcel summary but the trnsaction was done online so i have the order code, its in My Account and they know about it.

Called up and was told to contact Sony, as even if you have the receipt they still advise you to do this. Phoned Sony, who said they can get a refurbished one to me. I asked about a repair and the guy said no.

I have only had it for like 4-5 months and it feels a bit crappy getting a refurbished one. I am planning to contact M+S and quote the whole Sale of Goods Act and retailor responsibility which they are dodging by passing me onto Sony but do you guys think i am within my rights to ask them for a new replacement?

Thanks,

Abbas

alwaysonthego_2

Your contract is with Marks and Spencers so you need to contact them.

You need a proof of purchase which could constitute credit/bank statement or receipt but order invoice prited from computer should suffice. If you paid by credit card you have extra rights under the consumer credit act, which means the cc company are jointly responsible.

Your rights are for either repair/replacement.

abbas5001

alwaysonthego wrote: »

Your contract is with Marks and Spencers so you need to contact them.

You need a proof of purchase which could constitute credit/bank statement or receipt but order invoice prited from computer should suffice. If you paid by credit card you have extra rights under the consumer credit act, which means the cc company are jointly responsible.

Your rights are for either repair/replacement.

I bought it with the &More card which is M+S's own store card and have all the details online so proof of purchase is not a problem. Just going to contact them saying i want a repair and they should do the running about with Sony.

Thanks,

Blacksheep1979

and yet another one 'quoting their rights' without knowing what they actually are - you have no option as to what you get from the retailer, it's their choice as to whether you get a repair, replacement or refund.

alwaysonthego_2

Blacksheep1979 wrote: »

and yet another one 'quoting their rights' without knowing what they actually are - you have no option as to what you get from the retailer, it's their choice as to whether you get a repair, replacement or refund.

no you don't get the choice, but these are options that are available to the retailer to offer to the client

.

Stephen_Leak

I used to work for Dixons and, if we got any faulty Sony stuff within the guarantee period, it was Sony who required us to send it back to them for repair or replacement.

PS. I now always scan my receipts for any items with long-term guarantees. The originals, especially if thermally printed, fade over time.

moonrakerz

Stephen_Leak wrote: »

I used to work for Dixons and, if we got any faulty Sony stuff within the guarantee period, it was Sony who required us to send it back to them for repair or replacement.
.

This is the usual sort of "opt out" that retailers tend to trot out to avoid them having to do anything !
Any arrangement that the retailer has with the manufacturer has nothing to do with the transaction between the customer and the retailer. This is slightly confused when the manufacturer takes on the responsibility of warranty work in lieu of the retailer - such as Hoover repairing the washing machine that you bought from Comet. This should be made clear to the customer at the time of the sale.

abbas5001

Blacksheep1979 wrote: »

and yet another one 'quoting their rights' without knowing what they actually are - you have no option as to what you get from the retailer, it's their choice as to whether you get a repair, replacement or refund.

Yes i know that. However, they have offered me none of these, they just told me to contact Sony. Retailors try and opt-out all the time by offering this excuse.