Chargebacks

philc_2

About a month ago a company overcharged my Mastercard on the remainder of an order I had outstanding with them. Basically they fulfilled the order at a new stock price when I had agreed to pay the price they quoted at the time. No T&Cs appear visible on their site saying they might do this and there was no notification.

They haven't been replying to my e-mails although they do still seem to exist. I can only think I can try a chargeback, however are these always for the full amount of the transaction. It's only really the overcharge I want back.

Any advice appreciated!

Phil ;-)

jonesMUFCforever

I think that they can only chargeback the amount debited. In my opinion this should work ok for you as they cannot ignore you and until they submit an amended debit to your card have given you the goods for free.
Just be careful that they don't just resubmit the same amount again and I think you would be prudent to print out their terms and conditions for future use.
Eric

philc_2

Thanks ejones999!

Their terms clearly state the price will be the one at time of ordering or they will inform you before any changes are made so I look fairly well covered, I think.

Cheers!

Phil ;-)