Itunes crashing out laptop

James240

Hi guys

My laptop: i have a Acer Aspire 5100 (2GB Ram and 160GB Harddrive) with Windows Vista Premium with Service Pack 1.

The issue i have is that everytime i try to play music in itunes it will play about 20 seconds of the music i select then lock up and do one of the following:

• Freezes the computer where by you cant click on anything and the harddrive doesnt even tick over, then after 5 min comes up with a message saying itunes can not read or write to the harddisk. Then the only way to anything on the laptop is to hold the power button down to turn it off and reboot it.

Or

• Come up with a blue screen that flicks up so fast i cant see what it says and then reboots itself (from what i can vaguley see in the 0.5 seconds its displays it says something about a kernel?)

Now ive tried uninstalling it, re-installing it, repairing it through control panel, etc, etc, etc but nothing works

Does anyone have any ideas at anything i can do? cos ideally at some point i would like to get myself an ipod or mebbe an iphone in October/November

Thanks for reading the lengthy post

James

MercilessKiller

Right click My Computer > Properties

Go to the "Advanced" tab.. click on the "Settings" button under "Startup and Recovery"

Untick the "Automatically restart" button and tick Write an event to the system log.

Now when the blue screen happens it will show you the specific cause. I'll put money on a sound driver problem so reinstall your sound drivers.....

Good luck

James240

cheers will give that a go thanks mate :beer:

James240

well that seems to have sorted the problem out :j :j thanks merciless killer :beer:

MercilessKiller

No problem James Glad I could have been some help

James240

MercilessKiller wrote: »

No problem James Glad I could have been some help

Ah the problem seems to have arisesn again

Below is what i get on the blue screen:

A problem has been detected and windows has been shut down to prevent damage to your computer.

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is new installation, ask your hardware or software manufacture for any windows updates you might need.

if problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical information:

***STOP: 0x0000007A (0xc04A8E90, 0xc0000185, 0x7203AB0, 0x951D24AC)

Collecting data for crash dump ...
Initializing disk for crash dump ...
Physical memory dump FAILED with status 0xc0000001.
Contact your system admin or technical support group for further assistance.


any ideas guys?

James240

bump...................

toasterman

This may be of some use:
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/w2000Msgs/6096.mspx?mfr=true

and this:
http://support.microsoft.com/kb/130801

A Google search for any of those errors just seems to continue to suggest a "hardware or software error".
Seems kinda obvious doesn't it - that it would be one OR the other.

Googling some of the other errors in your log finds people having a similar issue with Windows Media Player.


If you wanted to test the memory (just to rule it out), I can recommend this -> http://oca.microsoft.com/en/windiag.asp
It's a free memory tester from Microsoft, and it's brilliant IMO.
I've ran it on machines that were dubious, and machines which I knew definitely had faulty ram - it picked up the faulty ones in seconds.