Advice On Message Form Buyer Of Mobile Phone Please

heskpesk

I sold my partners mobile phone (she did know!!) as she has recently had an upgrade. We placed on Buy It Now with Best Offer for £72. We received an offer of £60 and felt this was fair so accepted. I have just recieved a message from the buyer stating that he has now paid for the item (confirmed) and that he has included the postal address (Mr Ali) for sending.

I am a little bit worried as I remember on another post that you should not post to unconfirmed addresses- is this right?

Also as im sending recorded and I do not think this is the buyers personal address could the buyer just insist that he has never signed for the item etc.

I would appreciate any advice on this matter. Is it acceptable to state that I will only send to the address on record or shall I send to the address given on the payment details?


UPDATE:
I have just checked Paypal and it stated the following:

You must send to the address shown below to be protected under PayPal's Seller Protection Policy.


And the address given was the address I have been given to send- so these is good is it not?

custardy

you need to send to the confirmed address
recorded is insufficient as it only insures to 36 pounds
you need special delivery

durham_girl

As the amount is over £36 you should post via Special Delivery, otherwise you're not covered if the phone gets lost/damaged. Make sure his address is confirmed before posting.

soolin

Can I just ask whether the address is a UK one, just in case!

Phones should never be offered for sale overseas as they cannot be covered against loss in the post.

kiwifruit_2

one thing I have always done whenever Ive sold a mobile phone, is to take a photo of the serial number etc that is under the battery. A friend of mine sold a phone once and then the buyer told her there was something wrong and so she had them send it back - when she got it back it wasnt the phone she had sold but couldnt prove it and still had to refund the buyers payment.....cant be too careful I feel

heskpesk

custardy wrote: »

you need to send to the confirmed address
recorded is insufficient as it only insures to 36 pounds
you need special delivery

Thanks Custardy. I offered the buyer the option to take insurance which he declined but in hind sight I should have included it the postal price in order to cover myself i think??

In answer to Soolin it is a UK address. Thanks

I now think its legit but im worried about the postage (my fault). I charged £4.00 as planned to send it second class recorded. Im guessing Special Delivery will cost a lot more so will be out of pocket??:mad:

soolin

You must send it special but it isn't a great deal more so you won't be too much out of pocket.

Incidentally, I did post on one of your other threads that the phone had the wrong postage quoted, for some reason I was able to send you a pM at the same time which was a shame.

custardy

it will but can you afford to refund #60 and only get #36 back if it went missing?

pinkgem

special delivery will only be £5.05 up tp 500g or £6.40 up to 1kg. the extra £1 or £2 is deifinitely worth it.

amcluesent

So I recently posted a mobi to an unconfirmed address to a zero feedback buyer. But he gave me a positive! But it was to a works address and I'd checked what he'd been bidding on in the last 30 days. Special delivery of course for the tracking.

heskpesk

Thanks everyone I will send special deliver as you are all right. Sorry Soolin I missed the previous advice or I would have amended as you know much more than I about these things. Thanks everyone I am a much happier Heskpesk.