anti virus

mummyd_2

hi there can someone please help.

got a new laptop 3 months ago, had 3 month trial for norton which ran out today, have now deleted this programme

thought i had down loaded the free version of avg that martin recommended
the website says i have down loaded it but the computer says no protection.

what can i do?

thanks in advance

mymatebob

After downloading have you actually installed it?

Is it in your programme files?

Can you see it in the add/remove list of programmes?

mummyd_2

ran the programme and it said it had down loaded.
no sign of it in any programme list, windows saying no anti virus programme available,
avg wont let me download again says it has been downloaded.

just concerned i dont want to leave my computer unprotected

mymatebob

What operating system are you using?

What is the file called you have downloaded, where is it and have you "opened" it?

mdcdeve

Sounds like you've downloaded it and not actually installed it as mymatebob said

Donnie

It is reasonably clear that you have not yet installed the programme.

Apart from that, how did you go about the 'deleting' of Norton? You'll need to make sure that all traces of Norton have been deleted.

Once AVG 8 has been downloaded and 'saved' on to your computer, you will need to double click on that particular file to begin the installation.
The other option is to choose 'open' when given the choice during the download process.
Then just follow the prompts.

Here is the link again.

cajef

You cannot just delete Norton, you need to remove it completely otherwise it will clash with your new anti virus and cause problems, use the Norton removal tool before you install AVG.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

mymatebob

cajef wrote: »

You cannot just delete Norton, you need to remove it completely otherwise it will clash with your new anti virus and cause problems, use the Norton removal tool before you install AVG.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Good point. Do make sure it is "removed" rather than just "deleted"

How are you getting on with all of this?

mummyd_2

hi there have deleted norton using above tool,
still unable to install avg, having read the reports on here tried to install avast, this however is only running to about 11%!!!!!!!!!!!!! ah!!!!!!!!!!!
see me and computers they just dinnae go!!!!!!!!!!!!!!
please help

mummyd_2

just to say thanks finally got it installed yeh:j