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I am so angry with DELL. Any help would be great!
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daryl_summers
Posts: 1 Newbie
I have not experienced so much bad customer service in my life!!! Ok so the money for my laptop came out of my bank account on 12th June, the laptop got made and was dispatched the next day. I was given a tracking number and it looked like it was on its way. So where is it?
I contacted Dell, APPARENTLY I HAVE NOT PAID FOR THE LAPTOP!!! So is there not a little image on the main website pointing out that the laptop does not get made or dispatched until the bank has authorised and cleared the payment?!?!?!?! Now I go and check WELSH WESTERN of whatever there called now, and apparently they have sent it back to Dell because I haven't """paid for it""" what a load of rubbish! No one on the phone is English, and the other day I tried buying 2 other items, 1 items payment was taken from my account, the other was not, but due to """internal errors""" the order was not placed, and I wasn't told it was cancelled!
Now I want my laptop, so I need some assistance in what the problem is. Someone from the financial department WAS MEANT TO CONTACT ME TODAY but I never received the phone call, surprise, surprise! Now I have informed Trading Standards of Dell's practices, and I will be on the phone to them tomorrow getting my laptop! If something goes wrong, I am going to take a County Court Summons out on this case!
I have never been so appalled by the customer service, I need this laptop for University, and they are making it impossible! How hard is it to confirm payment, build a laptop, and deliver it on time! Not rocket science!
Now can a DELL representative or any kind person who can help me out please assist.
I contacted Dell, APPARENTLY I HAVE NOT PAID FOR THE LAPTOP!!! So is there not a little image on the main website pointing out that the laptop does not get made or dispatched until the bank has authorised and cleared the payment?!?!?!?! Now I go and check WELSH WESTERN of whatever there called now, and apparently they have sent it back to Dell because I haven't """paid for it""" what a load of rubbish! No one on the phone is English, and the other day I tried buying 2 other items, 1 items payment was taken from my account, the other was not, but due to """internal errors""" the order was not placed, and I wasn't told it was cancelled!
Now I want my laptop, so I need some assistance in what the problem is. Someone from the financial department WAS MEANT TO CONTACT ME TODAY but I never received the phone call, surprise, surprise! Now I have informed Trading Standards of Dell's practices, and I will be on the phone to them tomorrow getting my laptop! If something goes wrong, I am going to take a County Court Summons out on this case!
I have never been so appalled by the customer service, I need this laptop for University, and they are making it impossible! How hard is it to confirm payment, build a laptop, and deliver it on time! Not rocket science!
Now can a DELL representative or any kind person who can help me out please assist.
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