WHICH? short changes consumers!

James

WHICH? formely known as the Consumers Association represented consumers concerns and issues with the Chip & PIN people prior to the roll-out of Chip & PIN.

Millions of people are having problems with PINs and WHICH? are very reluctant to address this problem, in fact they are ignoring it.

Computer Active issue 199, letters recognises that there is little awareness that Chip & Signature cards are an option and more needs to be done to make people aware that they have a choice and this includes the many pensioners who are not disabled but have difficulty remembering PINs.

WHICH! in their September issue say that if you forget your PIN many retailers still let you sign. But this option will end, unless you have a "disability that stops you from using a PIN"

Sure someone who is blind or has a sight impairment can operate PIN pads with little difficulty - but how do they know who or what is watching them?

One wonders who'se side WHICH? is on?

wacko911

How would someone who was blind know what thier pin is? They couldnt read the printout, and I dont think sending a PIN in brail is going to be very secure do you?

Yes they could get someone else to read it and tell them, but this would be in breach of your banks T&C's.

Rafter

OK James,

So if I'm blind and I use a chip and signature card, what is to stop someone swapping my card or putting a bit of carbon paper under the slip to copy my signature.

This is rather a conspiracy theory post!

There are numerous ways of remembering pins from patterns on the keypad, spelling out words on a mobile phone, writing them down encoded (shifting one digit up or down for example)

R.