hsbc matercard aaargh

shaileytuff

Will breifly outline nightmare having with hsbc hoping for some advice:

Bought a wii online on 12/12/07 with HSBC M/C for £180, retailer had none in stock in time for xmas delivery, by email he confirmed (numerous times) he would refund the cost (T&Cs said all ok anyway)
Not had money back so opened a chargeback with HSBC on 12/3/08, as they advised had to wait 60 days etc, filled in forms posted off, they lost 2 sets of our correspondence, finally got the emails etc all ok
Had not heard anything, calling once a week to check progress, received 2 letters asking for more information, called saying all info provided, yes they said all ok should get money by 9/6/08, nothing!

Keep calling getting yes its ok money back soon which doesn't materialise then get letters asking for more info, call and they say ignore letter its all ok

Truly miffed at this now can never get through to uk dept all abroad call centres, they made mistakes with my mobile number 3 times, despite on every call me correcting them, think they are a bunch of cowboys where the left hand doesn#'t know what the right is doing

can any help, do you have english contact numbers or anyone experienced this before?

many thanks

Blacksheep1979

Don't call, write recorded delivery stating that you have provided them with all the information needed and that under section 75 of the consumer credit act they are jointly liable for the money. If money is not refunded to the card within xx days you will begin legal proceedings which if successful may result in further costs being incurred to HSBC.