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EmmEve wrote: »
Wow kitchpoo you're brave admitting that on a forces forum :rotfl:
...............I noticed in a recent copy of AFF journal your complaint rates have dropped. I then read an article on complaint fatigue and i have to say i agree complaints have probably dropped because people simply don't have the time (or energy) to constantly chase MHS for repairs, unfinished jobs, unreturned phone calls etc etc...........
Can you tell us why so many things have been left out of the MHS/DE contract. Drains, carpets etc etc.
MarkeR wrote: »
What stations are you incharge of Kitch?
mossy243 wrote: »
I received a letter from DE stating my MQ has been downgraded from a 2 to a 3. I looked at my payslip and noticed that I have been charged for grade 1 since I moved in in Sep 05. I called my admin office at work, they said go to JPAC, who said go to DE, which is Aldershot for me. Aldershot said there was a typo on the letter and it should be a jump from grade 1 to 3, but several others on my patch are grade 2, so my question is...how can I get a difinitive answer as it could potentially be a mis-payment of over £2000, which is significant. In addition, as I am an eligible/not entitled occupant living on my own, how can I get the 25% reduction in CILOCT payment which I have not received for the whole duration. Everyone seems to want to pass me on to someone else to get it sorted, this is also worth over £800 to me. Finally, thanks for setting up this forum, I think its great you are prepared to spend the time answering our queries. Regards GM
Jemmaj wrote: »
Thank you for responding so promptly to discussion on this forum & good luck with your new arrival tomorrow ...
Just a quick question - we have had numerous people out from MHS re our roof over the last 12 months or so, and yes, it is still leaking (albeit only when it rains)!! The last person to visit was a supervisor who said that he had condemned houses that had roofs in better condition ... Since this last visit a few weeks ago we have heard nothing else and have to check the tarpaulin in the loft space every time it rains in case it over flows. We were specifically told NOT to phone the MHS help desk as that would only generate a 15 min appointment & the whole process would start again, probably taking another year, by which time we will have moved on again... As you can imagine, I'm keen to get a 'formal' letter or something in writing so that we can apply for a downgrade & hopefully get some decent compensation / re-imbursement of MQ charges.
wibblewibble wrote: »
They can just try charging us for carpets when we march out - we've been in the MQ for 8 years, it needed a redec when we moved in, you can imagine what it's like now - and no I won't paint it myself and risk being charged for that, I have one of those 1970's painted formica kitchens in fact mines probably a LOT older than the 70's!! The carpets are 20+ years old - we had 2 water leaks this year and ended up with NO floor covering of any kind in the toilet for months - when they recently came and laid some lino I was told we'd been very "lucky" as some people had waited over 12 months for floor covering.
As for the leak in the kitchen, they apparently will replace a shelf that got water damaged but I was told I should stand over the bloke when he comes to make sure he also paints it and makes "good" the whole unit, they are also only going to replace 1 sq meter of the ruined floor tiles and those probably won't match the rest of the tiles.
I was told this is because the MOD cocked up with the handover contract to MHS and didn't include floor coverings in the contract so that still has to come out of the DE budget and as the year goes on there's no money available for those jobs.
maddyh wrote: »
I live in a 1930's MQ house that has very little insulation in the loft and no cavity wall insulation, the windows are ancient metal ones that were originally single glazed and have been refitted with double glazing and they aren't very good they are drafty and frequently covered in condensation inside in the winter.
Previously lived in a 3 bed house elsewhere and now a smaller house and the heating bills have doubled (I know they the prices have also gone up since Winter 2006).
Rent is higher on this property as it is higher grade, are there any minimum standards in insulation or energy efficiency, especially now it is frequently in the news. I'm sure it won't apply to the MOD but from Oct 08 private landlords must get an energy performance certificate. Or is it possible to get it downgraded to pay less rent?
Thanks for all your help.
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