First Direct

grumpyoldgit_2

natalie1980 wrote:

They seem to want your life history, Im waiting on them coming round to my house to give me an anal probe :eek:

So that's what they mean by a personal banking service? Of course it could be that the operator did'nt know that your birth place was in Scotland - where was it Glasgow, Edinburgh, Aberdeen? Methinks Geography is not a pre-erequisite for call centre staff - just wait 'til they outsource to Mumbai!!

Thought just occurs what if they merge with ICICI? Security and................... Prize for best marketing slogan

GoG

grumpyoldgit_2

"Well for one, a simple enquiry didnt require you to go through with your account details so why not just stop them then ask your question."

That's the whole point - you cannot ask a simple question without going through the process - ever read Don Quixote?

There's security and there's stupidity - they should be separate

GoG

Indispensable_Hobbes

So then go through security and ask your question it would have taken an extra 30seconds.

Like i said it might depend on the account.

Lotta_Littlies

Well, I wrote back in reference to their reply, stating how I was disappointed that my query could not have been answered and how time could have been taken to answer it simply rather than C&P'ing a standard reply to me. I also said that they obviously didn't take queries seriously and so I would be taking my custom to somewhere who did want new customers as they obviously didn't.

I have received the following reply:

Thank you for your message dated 03-Oct-2005, regarding the above.

I do apologise for the delay in replying and also apologise if firstdirect have
offended you in any way.

We do have procedures to follow but on this occasion I feel that your query
should have been answered as it was not a direct instruction.

We have no fees in place if you wish to transfer your ISA from another provider
to firstdirect. Or if a customer wishes to transfer from firstdirect to another
provider.

I hope that you will reconsider applying for our e-ISA product.

Regards


***** ****


I'm quite happy with that. Yes, security procedures should be in place. However FD should also be able to determine a general query which doesn't require them from specific account queries from existing customers.

Lotta

isasmurf

grumpyoldgit wrote:

So that's what they mean by a personal banking service? Of course it could be that the operator did'nt know that your birth place was in Scotland - where was it Glasgow, Edinburgh, Aberdeen? Methinks Geography is not a pre-erequisite for call centre staff - just wait 'til they outsource to Mumbai!!

If it was the scottish call centre I would hope they would know what's in Scotland!

To be fair, they might not actually see what the answer is but have to type it in, and if it doesn't fully match what's stored then it fails. Just a thought. :idea:

grumpyoldgit_2

isasmurf wrote:

If it was the scottish call centre I would hope they would know what's in Scotland!

To be fair, they might not actually see what the answer is but have to type it in, and if it doesn't fully match what's stored then it fails. Just a thought. :idea:

Correct..................... BUT is'nt it much more satisfying to attribute all sorts of other reasons? :rolleyes:

GoG

batty_2

this is now the worst bank i have had never paid the £50.00 to us for opning the account and lost both isa we sent from lloyds and wont do anything about it we have now had to get the ombudsman onto the case they wont ring back we have made 12 calls to try to recover the money they have took the service is very very bad i have over 150k with this bank and they dont wont to know .