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Returning Unwanted Gravel
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However this is the purchase of three tonnes of gravel - not a t-shirt in a glossy catalogue. The bags that the gravel was delivered in are designed to with stand a single journey - they may have been damaged underneath when being dropped on to the op's driveway. I can see the merchants can request that the op repack and return the gravel to them, completely at his own cost, plus they could charge a restocking fee.
If I ordered the wrong thing from a builders merchant, I'd never expect to be able to return it - and certainly not easily.0 -
After several discussions with the builders merchant we settled on exchanging the gravel for a £30 fee. Not a bad result since it was my own fault not theirs.
Thanks to everyone for your help resolving this.0 -
However this is the purchase of three tonnes of gravel - not a t-shirt in a glossy catalogue. The bags that the gravel was delivered in are designed to with stand a single journey - they may have been damaged underneath when being dropped on to the op's driveway. I can see the merchants can request that the op repack and return the gravel
b.t.w. I'm glad that the OP got a result he was happy with.0
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