1899 - Starting to annoy

aardvark0

Late last week I recieved 2 emails from 1899 on the same day. The first was telling me that my debit card was about to expire and that I needed to update my card details online. The second was that payment had been declined on my card - presumably due to the imminent expiry date (certainly not lack of funds).

I attempted to enter my replacement card details, but found that their system would not accept it.

I therefore made a manual payment from my bank account to their bank account (using details they had provided when offering alternative ways for me to pay). Over the weekend I recieved an email thanking me for my payment.

Guess how annoyed I was this morning when my wife was unable to use 1899 - a recorded message said that our service was withdrawn till we paid the bill :mad:

I have used their customer service feedback page to outline the problems, but I am starting to lose courage.

Has anyone else had similar issues that were satisfactorily resolved or otherwise?

djblamire

aardvark0 wrote:

Guess how annoyed I was this morning when my wife was unable to use 1899 - a recorded message said that our service was withdrawn till we paid the bill :mad:

Has anyone else had similar issues that were satisfactorily resolved or otherwise?

I had this exact same problem about 6 months ago. In the end, I asked them to call me and take my new details - As the system wouldn't accept my credit card.

They phoned me up, took my details, and we were back up and running about an hour later.

Daniel