Cancel a Card - Call Centre Exceeds Expectations - Smile

James

Had this sent to me. Don't know if it's true, but I'm, sure it'll make some readers smile, even chuckle.

Be sure and cancel your credit cards before you die!

This is so priceless and so easy to see happening - customer service, being what it is today!

A lady died this past January, and MBNA bank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance that had been £0.00, now is somewhere around £60.00.

A family member placed a call to the MBNA Bank:


Family Member:
'I am calling to tell you that she died in January.'


MBNA:
'The account was never closed and the late fees and charges still apply.'


Family Member:
'Maybe, you should turn it over to collections.'


MBNA:
'Since it is two months past due, it already has been.'


Family Member:
So, what will they do when they find out she is dead?'


MBNA:
'Either report her account to the frauds division or report her to the credit bureau, maybe both!'


Family Member:
'Do you think God will be mad at her?'


MBNA:
'Excuse me?'


Family Member:
'Did you just get what I was telling you . . . The part about her Being dead?'


MBNA:
'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:

Family Member:
'I'm calling to tell you, she died in January.'


MBNA:
'The account was never closed and the late fees and charges still apply.'


Family Member:
'You mean you want to collect from her estate?'


MBNA:
(Stammer) 'Are you her lawyer?'


Family Member:
'No, I'm her great nephew.'

(Lawyer info given)


MBNA:
'Could you fax us a certificate of death?'


Family Member:
'Sure.'

( fax number is given )


After they get the fax:


MBNA:
'Our system just isn't set up for death. I don't know what more I Can do to help.'


Family Member:
'Well, if you figure it out, great! If not, you could just keep billing Her. I don't think she will care.'


MBNA:
'Well, the late fees and charges do still apply.'


Family Member:
'Would you like her new billing address?'


MBNA:
'That might help.'


Family Member:
' Glasnevin Cemetry, Finglas Road , Dublin11, Ireland , Plot Number 1049.'


MBNA:
'Sir, that's a cemetery!'


Family Member:
'Well, what the **** do you do with dead people on your planet? :A

clio

Very good lol.

PAULUK08

brightened up my Monday morning - if it was so sad. Lol.:rolleyes:

leicsmarkyr

Similar thing happened to my Mum when she called about my Nan passing away.

She got the electricity board to cancel the account and said "I am her Daughter In Law, just saying that I would like to close the account as she has passed away".

Other end, "Oh ok, am I talking to Mrs 'X' now?

Mum says "Er no she is dead, did you not hear what I said"

HannaB

I can just picture the unopened credit cards bills slowly piling up in front of her gravestone. :rotfl:

What if they were to get the balliffs in????? Would they need a spade??

This really made me smile this morning, thanks a lot.

How can a company not be "set up for death"? Lol.

DestroyingAngel_2

Actually, that isn't quite true. I know for a fact MBNA have a Bereavements Department, who handle calls from the deceased's relatives and advise on what to do next. This is because a friend's grandmother passed away sometime last December, and she had to make that difficult phone call after the funeral. She actually found MBNA very helpful and sympathetic.