£1,450 Nightmare

Vicky54

My partner and I have just received a £1,450 electricity bill from E-On!!!
It appears as though we have a faulty appliance however E-On have acknowledged they failed to bill us last quarter 'the engineer missed you off his rounds'. Our last bill was Nov 07 - had E-On billed us at the correct time we would have picked up on the high usage.
Their terms & conditions say:
You will receive bills from us detailing your energy consumption approximately every three months unless:

• we tell you otherwise. We will give you at least 20 days notice of any change to your billing frequency
• you pay for your energy by Direct Debit, in which case we will send you statements every three months detailing your consumption unless we tell you otherwise
• your energy is supplied through a prepayment meter, in which case we will send you a statement at least annually with details of your energy consumption.

They acknowledge they should have billed us but forgot and the responsibility was ours to notify them they'd forgotten us.
HAVE WE GOT A CASE TO FIGHT WITH THEM??

Incisor

Are you sure that they have billed you correctly? Are you sure that the meter reading they used is correct? Does the meter have old style 5 [or is it 6?] 1 hand clock dials? Or are you sure you had a faulty appliance?

Cardew

A faulty appliance?

What sort of fault do you consider would cause it to use more electricity?

Did you not realise that you had not had a bill?

Premier_2

Ask eon to explain why they failed to bill you for 6 months.

If the meter reader fails to call, they should still bill you. They would send an estimated bill giving you the option to supply your own readings.

I'm not sure what they'll do - probably the best you could reasonably expect is a £20 ex-gratia credit.

As for the bill now, you'll probably have to pay. Eon are allowed to backdate charges for up to 12 months where they have failed to issue a bill.

Cardew

What sort of fault on an appliance do believe would cause it to use more eleetricity.

The onus is on you to keep an eye on your account and you surely must have noticed you hadn't had a bill in February.

Almost everyone in the country has bills based on estimated meter readings; it is the normal situation. So the meter reader failing to call is not the reason for the missed bill.

In fact I would not be surprised if the bill you got in November was based on an underestimated meter reading, which accounts for the large bill(rather than a faulty appliance) Have you checked that?

I agree with the post above, you might get a token payment.

danfx

sorry didnt know

Smi1er

You really should of noticed the non billing, when it happened to me I knew about it!

Powergen:mad: didn't bill me for a while. They had both my Gas and Electric and after a six mont period wanted £500ish. I told them it was there problem as they didn't bill me and I couldn't possibly afford that much in one go. They were at fault for not billing me and I gave them a hard time.

the end result was they halved the bill:T and I pay just over a fiver a month:rotfl: