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Paying Npower and Atlantic for gas!
MUSTANG_SALLY_3
Posts: 12 Forumite
in Energy
I have recently switched my gas supply over from Npower to Atlantic gas and electricity. I switched in march 2008 and since then i am now being billed by both of these suppliers!
I have contacted Atlantic on many occasions to explain this and spoke to there useless call centre staff and managers there and still the problem exsists. I have also contacted Npower and they tell me they have had no information from atlantic about me switching suppliers.
I keep being passed from Npower to atlantic and dont seem to be getting anywhere. I have contacted energywatch and they confirmed with x o serve that Npower are my suppliers and not Atlantic. So why are Atlantic taking money from my bank account every month???
Anybody any ideas how i could get this situation resolved??? :mad: :mad:
I have contacted Atlantic on many occasions to explain this and spoke to there useless call centre staff and managers there and still the problem exsists. I have also contacted Npower and they tell me they have had no information from atlantic about me switching suppliers.
I keep being passed from Npower to atlantic and dont seem to be getting anywhere. I have contacted energywatch and they confirmed with x o serve that Npower are my suppliers and not Atlantic. So why are Atlantic taking money from my bank account every month???
Anybody any ideas how i could get this situation resolved??? :mad: :mad:
0
Comments
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Well the easy way would be to recover any money taken by Atlantic under the terms of the DD guarantee and cancel the DD mandate direct with your bank
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