Yorkie Biscuits in Asda-scanning incorrect

Pricebuster

Hi All

This is my first post, but have been reading everyone elses posts and thought I would let you know of my bargin.

Yorkie Biscuits in Asda with 99p on packet but scanning at £1.08 at the till. This means you get your 9p extra back and a £2 gift card for your trouble.

Hope this is right and thanks for all the advice, just become addicted to the bargin spotting


Price Buster

bindiboo

my local asda wont give £2.00 gift cards for overchargin. I was told its depends on the regional manager. I have been overcharged for things 2 weeks running.

Pricebuster

Think most in the NE do as a friend has been given them for over charging at the Boldon store. It standard practise now at our store

ilikepoints

bindiboo - take along a print of the asda website where it states the giftcard policy in black and white:

http://www.asda.co.uk/corp/customer_service/FAQs.htm

bindiboo

ilikepoints wrote: »

bindiboo - take along a print of the asda website where it states the giftcard policy in black and white:

http://www.asda.co.uk/corp/customer_service/FAQs.htm

Thanks for that, Ive just emailed a complaint to Asda. Lets see what they say. They are in breech og the trade discription act every time they overcharge. I've been overcharged for over £1/£1.50 for items over the last couple of weeks. Groceries are getting expensive enough without being overcharged as well.

MrsE_2

bindiboo wrote: »

my local asda wont give £2.00 gift cards for overchargin. I was told its depends on the regional manager. I have been overcharged for things 2 weeks running.

I use the Crawley one sometimes, they don't do it anymore.

They did a long time ago.

cookie_monster

Have e-mailed Asda a few times about some other issues a few months ago and still waiting to hear back from them, they are very poor on customer service.

Will look out for these biccies and the £2 voucher.

sirgadabout

I used to work on Asda checkouts and they should definitely be giving you the £2 voucher. However, I once double scanned something and put it down just before I noticed. I then noticed, literally two seconds later and asked for it back as the woman had started packing, so that I could refund it back off and the woman refused to give me it back because she wanted to go get it refunded and her £2 voucher! I pointed out politely that I wasn't overcharging her, i was trying to properly charge her and that if she did that it would look like I was careless and it clearly has my name on the receipt, even though I'd noticed almost the second I'd done it! She point blank refused to give me it back so I just put through a coupon for the same amount so that she couldn't go get the voucher! I'm all for people being compensated if they've been overcharged and have the inconvenience of having to get a refund but some people don't half take the mick! Rant over

Steve_xx

bindiboo wrote: »

Thanks for that, Ive just emailed a complaint to Asda. Lets see what they say. They are in breech og the trade discription act every time they overcharge. I've been overcharged for over £1/£1.50 for items over the last couple of weeks. Groceries are getting expensive enough without being overcharged as well.

They are not actually in breach of anything. Things on sale in a shop are "invitations to treat" not "offers for sale". The price displayed on the goods is the price that the shop is likely, but not bound to accept. But the shop does not have to sell the goods to you at that price, indeed the shopkeeper could choose not to sell you the goods at all.

There are several well known cases in UK law which have established this precedent.

Pharmaceutical Society of Great Britain v. Boots Cash Chemists (Southern) Ltd. [1953] 1 Q.B. 401; [1953] 1 All E.R. 482 is a famous English contract law decision on the nature of an offer. The Court distinguished the display of a product in a store with a price attached is not sufficient to be considered an offer, but rather is an invitation to treat.

Both the Queen's Bench Division of the High Court and the Court of Appeal sided with Boots. They held that the display of goods was not an offer. Rather, by placing the goods into the basket, it was the customer that made the offer to buy the goods. This offer could be either accepted or rejected by the pharmacist at the cash desk.

In the case of an ordinary shop, although goods are displayed and it is intended that customers should go ahead and choose what they want, the contract is not completed until, the customer having indicated the articles which he needs, the shopkeeper, or someone on his behalf, accepts that offer. Then the contract is completed.

The moment of the completion of contract was at the cash desk, in the presence of the supervising pharmacist. Therefore, there was no violation of the Act.

Clowance

surely if the customer makes the offer at the time of paying, the offer that the customer has made is the amount shown by the store on the SEL or other price displayed by the item.

So if the store charges a different higher price (and we can't possibly check the prices as they go through if you have a large shop, as you are too busy packing) then they are at fault, because you offered a lower price and they did not say no, its actually a bit more.

RustyFlange

I had a problem with some smelly chicken. Called up the customer services she said she would refund (didn't even ask how much I paid for it. 3 weeks later still recieved nothing through the post so phoned again. The letter hadn't been done or sent out to me, said I would be recieving a £5 gift card, I commented that the chicken cost £5.37 so she said that she would send a gift card for £10. another 2 weeks later and I had to call up again using a reference number that they gave me. This time the letter still hadn't been written or gift card processed.She told me that she would do it personally and I was close to giving up ....

3 days later I recieve a £15 gift card with the standard blurb letter and a handwritten apology from the person I spoke to.

Ok so it took almost 6 weeks but I got there in the end.