Writing Virgin Media complaint - how do I word this letter??

Chopsie&Chelvis

Message removed, thanks for the help

swake

Im very sorry to hear of your appauling treatment they have conducted themselves disgracefully.

But i cannot say im suprised.

While i was a customer with NTL/Virgin i found them to be most infuriating company i have ever dealt with.Your letter reads well enough to me. Its quite concise and conveys the points you are trying to make i think.

As to how much it will achieve is another thing as they are so unorganized i doubt it will find itself to anyone who cares or has the authority to do anything about it.

If you are having trouble corresponding with them orally i would include a paragraph stating that any further communication from them be in writing.
That way if they start to pursue monies from you via debt collection then you have a chronological evidence to back up your claims. It will cost slighty more but i would also in my experience of them send any letters recorded delivery and keep copies for your own reference.

My internet and tv would frequently go down with virgin and when i would ring to complain they would not even reimburse me for long gaps of lost service.Im with sky now and there service is 5 times better than virgin and its far cheaper. They are far easier to deal with also.

Once again im sorry for your treatment keep posting to let us know how you get on.

Good luck.

Chopsie&Chelvis

Thanks Swake - will add something in about letters only, will save the phone bill as well as documenting it!

I'm going to move to sky too, seems a better service.

advent1122

I just attempted to activate my mothers Broadband with Virgin, apparently the message "Phone this number to be activated within a few minutes" actually means - Sorry the man who pushes the activation button is busy and he will return your call within 48 hours.
If this is the service she is going to receive to get the account, I shudder to think of how she will be treated if something goes wrong.

olly300

OP check your PM's. I had an issue with Tiscali and I found by mentioning the relevant acts i.e. Supply of Goods and services act 1982 they took me seriously.

continualdiamond

Sorry to say but your wasting your time. I sent 2 complaint letters nearly a year ago and as well via online. I got an acknowledgement letter to say both had been received, stating a reply would take about 2 weeks, never heard from them again.

Only stay with them cos i've got good discounts and can't afford to switch, otherwise i would.

custardy

i would revise the letter and but all the main complaints as bullet points at the start then break these down with details further on in the letter

Blacksheep1979

2pm weds 11th what?

Thunderbird_2

Hi

I am sorry to hear about your experience. I think you might get some help on this website, where some of Virgin Media's staff are members. Give it ago and hopefuly one of them will offer his/her help.

http://cablehell.co.uk/forums/index.php?act=idx

Good luck.

P.S In general, I think you need to give any company a realistic time to refund you when you write letters to them regarding paying money back to you, say for example, "I ask for the £XX to paid back/refunded within five working days"

Sssssss

you already said your letter may get ignored, based on wht you have written there is a good chance, becuae it is far too long and emotional.

keep it short , to the facts and tell them what exactly it is that you want.

superjaggybunnet

Don't sent it to Virgin Media, send it direct to Richard Branson!

Then I bet you will get some action.