internet still slow!

Miss_Cinnabon

After probs with my router, usb light kept flashing and internet was very slow, ordered a bt homehub, got it today, put it on and internet pages were really fast in coming up

thought great thats the prob solved, logged in just now and has gone back to being really slow:mad:

using ethernet cable on homehub as im waiting for a usb stick to work with wireless

also a few of my programmes arent working, like hp adviser, bt help etc, says something is wrong with index.

I really dont want to phone up bt broadband help as they can never understand what im saying and vice versa

but if i have to then i will, just thought id ask here first for any advice?

thanks

mdbarber

Presumably you have been through all the anti-malware(virus and spyware) checks?, if not time to decide if you want to go along that route.
Indexing is a quick map of commonly used files so this may be indicative of a hdd fault.
If you want to find out fast, consider doing a backup of you're docs etc and using your system restore disk.

Miss_Cinnabon

done all the checks etc, only had this computer a week, cant believe its not working properly!

deklan99

Have a look at this page http://www.kitz.co.uk/adsl/lowSNR.htm from the "Are there any tests I can do" part.
When you get your line stats as described the downstream SNR margin figure should ideally be above 6db.
You will also get your sync rate which gives your actual connection speed, router to exchange, which can give a clue to any problems.

Miss_Cinnabon

now there is a issue with hp advisor, everytime i try to open it, it comes up with the index error and says a problem stopped it working

looks like i'll have to phone up the helpdesk:rolleyes:

espresso

kyle wrote: »

now there is a issue with hp advisor, everytime i try to open it, it comes up with the index error and says a problem stopped it working

looks like i'll have to phone up the helpdesk:rolleyes:

Did you use a BT CD when you installed the BT hub? Has this changed your browser? It's best not to use ISP install CD's!

Miss_Cinnabon

yeah, but had probs for a week now, computer about 2 weeks old now

something went wrong with other router, usb light kept flashing, and got some errors on programmes

so thought the homehub would solve the problem but it hasnt

espresso

kyle wrote: »

so thought the homehub would solve the problem but it hasnt

So post your line stats etc. as per post#4 It probably due to your remote location but the figures should prove this.

Miss_Cinnabon

line stats are fine, my brother accessed my computer last night as a support technician, said i had a lot of junk on my computer and got rid of norton antivirus and spy bot

but logged on today and still as slow as ever

deleted programmes im not using, cant think what else to do?

any ideas what the prob could be?

thanks

espresso

What is slow the internet or the PC? Spybot doesn't slow your PC down! Have you used ccleaner? here

Miss_Cinnabon

my brother said spybot did slow it down, the interent is slow, takes ages for a page to load up

thanks