DHL! (aka 'Come back Royal Mail, all is forgiven')

Darksun

DHL! I was supposed to have a parcel, should have actually been delivered yesterday, but I'll let that slide. This morning I heard the dog barking and saw the DHL van driving off. This suprised me slightly, I was expecting the parcel to be too big to fit through the letterbox. Well, it was. The delivery guy made no attempt to ring the bell or knock, he just stuffed his card through telling me to come to Warrington to pick it up.

Warrington, incidentally is a 18 mile round trip from here. I don't have a car.

They can arrange redelivery, but that involves ringing an 0870 number. I tried SayNoTo0870, but all I could find that worked was the South Wales branch, where I spoke to a very rude woman who basically refused to help me, saying that the only option I had was to ring the 0870 number that they gave me on the card. I did, and ended up on this horrible automated system where I had to speak to a voice recognition system that took 4 attempts at recognising the parcel number. I was then told that they couldn't redeliver my parcel, and that I'd have to collect it or arrange an alternative with the sender.

Did I mention I need it before Sunday?

:mad:

Mr_Skint_2

http://www.b12partners.net/mt/archives/2004/10/dhl_sucks.html

I think this link has DHL nailed........

Wirenth

Sympathy Darksun. I loathe DHL and consider them completely useless, timewasting, customer unfriendly...... you get the picture. In comparison, our local parcelforce is an absolute gem.

Darksun

Yeah, I've never had problems with Parcelforce, and in the past Amazon have always used Royal Mail or Parcelforce... don't know why they've decided to switch to DHL

5bellies_2

Darksun wrote:

Yeah, I've never had problems with Parcelforce, and in the past Amazon have always used Royal Mail or Parcelforce... don't know why they've decided to switch to DHL

DHL in the UK were tiny until they took over Securicor Omega. Now they deliver stuff for peanuts and do an evening service.

Shame they're shockingly bad. I'm still missing a pallet, one of two, that should have arrived here two months ago. They can't explain where it is.

Parcelforce, on the other hand, have increased their service immeasurably since splitting from the Post Office.

wobbley

I worked for DHL for 12 years. They were the industry leaders by far in the late 80's and early 90's. As with a lot of services quality of service started to take a back seat to profit (notional result they called it.) At first I was proud to work for them and it was a great job but over time it became terrible and I ended up just walking out! I've also worked for Fed-Ex, UPS and TNT and they all behave like cowboys at times. I am surprised though by the awful reputation that DHL have now, nobody seem to have a good word for them,,,, maybe it's cos I left !!!
"DHL" actually stands for Dalsey, Hilbloom and Lynn (I think) the 3 guys that originally started it. We used to have some fun coming up with new ideas of what it stood for. Some I can remember are -
"Day and a Half Late"
"Don't Have Lunch" (employees fave)
"!!!!!! Heads Limited"
"Does Have Limitations"
Anybody know any more ?

santana-mx3

5bellies wrote:

DHL in the UK were tiny until they took over Securicor Omega. Now they deliver stuff for peanuts and do an evening service.

Shame they're shockingly bad. I'm still missing a pallet, one of two, that should have arrived here two months ago. They can't explain where it is.

I didn't know about that. I wondered why DHL have been delivering for a company who always used to use Securicor but I assumed they had just undercut Securicor to get the deal. It's a shame because Securicor used to be quite good whereas DHL has always, in my experience, been rubbish.

Toon

Am I the only one who likes DHL? I have a clothing business and use DHL to collect and deliver my parcels. I have been doing this every other day for over a year and have not had one single problem!

5bellies_2

wobbley wrote:

"DHL" actually stands for Dalsey, Hilbloom and Lynn (I think) the 3 guys that originally started it. We used to have some fun coming up with new ideas of what it stood for. Some I can remember are -
"Day and a Half Late"
"Don't Have Lunch" (employees fave)
"!!!!!! Heads Limited"
"Does Have Limitations"
Anybody know any more ?

I always liked Doughnut Headed Losers