Wedding Ring Disaster

H_C_T

I got married in May 2005 and I had my wedding ring made to incorperate my grans and I bought my husband a similar one to match it was nine carat gold (I wanted 18 but the sales asistant advised that 9 is more hard wearing for men) it only cost £175.00. In the past three years it has broken twice. It is a two coloured gold ring made up of a white gold band with a yellow gold band inset into it. The yellow band has snapped and subsequently part of it has been lost and the white gold band is snapped too with another small crack appearing. I must emphasise this is the second time in three this has happened, and the ring was purchased from a bespoke jeweller not a chain store. I have contacted the shop and asked what they are prepared to do and the answer I got was nothing as you cannot guarantee the life span of jewellery. The first time it happened they repaired it for free as a 'gesture of goodwill'
Does anybody know if this is fair? I have given it to another jeweller who isn't prepared to fix it as the cost of the repair would outweigh the price of the ring and he couldn't guarantee it would last, which I think indicates there is something wrong with the gold.
Any advice on this matter would be greatly appreciated.

MX5huggy

What brakes the ring? what does your husband do as a job? I presume the 2 rings are inter locked so one is pushing on the other and snaping it. Is it hallmarked? and it should be, that will tell you if it is gold. I think the design is flawed not the gold.

H_C_T

He is a care worker not a particularly manual job and so far I haven't got a straight answer as to why the ring breaks I have had a jewellery shop manager say that he thinks the ring is faulty as the break is jagged which usually indicates there are bubbles in the gold and it is slowly cracking from bubble to bubble but when I suggested this to the jeweller I bought it from they dismissed it as nonsense.

Nile

Hello H_C_T

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile