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ebay seller sent damaged goods

:mad: just bought a set of rear car lights on ebay by postal order for £38, they took 2 weeks to arrive and when they did the two brackets on back are broken and inside of light is missing. They were described in advert as good condition not damaged. Seller refuses refund for 1 light what shall i do?

Comments

  • soolin
    soolin Posts: 75,134 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Two things..firstly to try an dget your money back you will need to go to small claims. However this is going to cost you money and is no guarantee that it will be any good.

    Secondly, and this won't get you any money back, put in a non performing seller complaint against the seller and leave them a negative to warn other buyers.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Poppycat
    Poppycat Posts: 19,899 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Odd how he will refund one light but not for the pair, if he would refund for one why not the other?
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