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Virus help

Hi all,
My mate has got a virus on his computer. He has got bullguard virus software I what has found eight virus. I have taken the step to remove them but when I rescan it sasy they are still there any idears how to get rid of them ?


Thanks in advance
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam

Comments

  • Try running the program in safe mode

    also follow this thread items 1-4 http://forums.moneysavingexpert.com/showthread.html?t=133269
  • millwalll
    millwalll Posts: 912 Forumite
    Part of the Furniture Combo Breaker
    i will thanks
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • GunJack
    GunJack Posts: 11,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    millwall - remember to bin the old restore points too - if the infection was present when they were created, they will probably be sitting within the restore points and this could be where bullguard is still seeing them. HTH.
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • ukbill69
    ukbill69 Posts: 2,790 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    It should remove them auto. But if not get him to use AVG. I can offer discounts on AVG to as im a partner.
    Kind Regards
    Bill
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