Paying to two companies

steven589

I recently moved into a new property, and on within two days received a letter from NPower "welcoming me to the company". I didn't want to register with them, so I rang them up and informed them that I wanted to cancel and last week I opened an acocunt with Atlantic electricity and gas. However, today I received a bill from NPower (despite telling them that I didn't want an aoccount with them) that dates back to the day I moved into the property. Do I now have to pay this bill and then change? Or is it possible to back date my change? I can see this getting very complicated, with two companies trying to charge me for the smae period.

Bossyboots

Presumably Npower have supplied electricity to the property between the date you moved in and the date you switched. Usually the bill will go up to the date of switching but if I recall correctly it takes about a week for it all to go through. You therefore owe Npower for any electricity used from the date of moving in until the date on which the switch actually takes/took place.

You say you notified Npower when you moved into the property "recently" but then say you switched "last week". It may just be your wording but this implies a gap between moving in and switching. You are liable for any electricity and/or standing charge for that period with Npower who will not have simply disconnected the supply until you changed over.

rosscobley

as long as npower have only billed u up to the date that atlantic started to supply you then you will have to pay the bill. Because npower were supplying the elec to the house when you moved in it means that they are the deemed supplyer and under the utilities act they are legally allowed to bill you until you change supplyer