Help/advice Needed Urgently

onedaymyfriend

Evening all,

I'm based in the UK and last December decided to buy some aftermarket wheels for my vehicle, from the US as the saving was unbelievable.:j

Basically we are 7 months down the line and I have just noticed that 2 of the wheels have defects (two types of defect). I have contacted the seller and made them aware of this, they told me that they would replace them. All was well until they sent me an email, informing me that I would have to pay for the freight, to send the two defected wheels back to them.:eek:

Is this right?? Or should they be covering all costs?? I figured that this was the best place to ask. The way I see it, it's not down to me - but I'm not 100% sure about consumer rights in the USA.

Any help/advice would be much appreciated.

Thanks again,

D from the UK

unrich

The bottom line is, you have NO rights. You're not in the USA.
You might have had a chance with your credit card company within a reasonable time but 7 months is probably too long.

Torby

probably the reason why you should purchase locally and pay a few pounds more....you can walk back into the shop with the wheels still on the car outside...ask the salesman to come out and inspect them....

When I buy anything from abroad...I weigh up the costs if something should go wrong...its a gamble...i may just lose...something which you have sadly just discovered

helloecho

Hmm, well it's not really the retailer's problem that you live so far away and chose to import the wheels internationally. I think it's unreasonable to expect them to pay for shipping; if you'd bought them from a local shop, would you expect them to pay your petrol bill to drive back to the store? I think it's just a risk you take when you buy something from far away.