Rockport Shoes

erniethemilk

Does anyone know the contact details for Rockport? I have tried to find but had no luck???

markelock

they don't seem to have a UK presence, best bet might be via the shop you purchased them from, however

from their website

We are sorry to hear that you are experiencing difficulities with your Rockport apparel.

The Rockport Company policy stands behind all merchandise. Rockport apparel should be returned to the store at which it was purchased... To obtain a full refund, all merchandise should be returned with a receipt.

or try an e-mail to this address

[EMAIL="rockport@custhelp.com"]rockport@custhelp.com[/EMAIL]

erniethemilk

Thanks for that, I have emailed them

wickyb

I bought a pair of Rockport shoes for work about a year ago from their own (or franchised?) store in Manchester. I thought they'd be great as they looked like traditional smart office shoes but with 'sporty' comfort.

There was no problem with the comfort of the shoes but after 2 or 3 weeks the black trim starting wearing through on both shoes - not in an area that gets any wear but the top of the shoe. They looked scruffy and really worn out.

I took them back into the store with my receipt and had to argue with the manager for over 10 minutes who accused me of, using them incorrectly(!); it being 'normal wear and tear'; and the damage being caused by 'the way I walk'(!!)

Beleive me, I was not climbing moutains in these shoes! Eventually he relented and I got my money back but what a cr** way to deal with legitimately faulty products. Obviously I'll never buy there again; and if I hadn't persisted and stood up to him I'd have wasted £90.

gingerdad

Part of reebok, based at the Reebok Stadium in Bolton, with a distribution centre in Morecambe. if thats any help

blondie7

I had the same problem with a manager when I took some faulted shoes back I was told they were not faulted and he would not refund me so I told him to send them back to rockport and he did and he received a letter from rockport telling him to refund my money as they were faulty got the call went into store but he wasnt in (surprise surprise) but I had the last laugh as I was proved right