laptop 6 wks old - is there a problem?

lexi

hi, got dell inspiron 1720. had it 6 wks & it has now started to switch itself off & reboot. thinking this isnt right, but then again havent had a laptop before so maybe i am doing summat wrong. should i call dell & complain/ enquire?

bmwman

Does it reboot or just switch it self off, have a look under the power options in control panel to make sure that it is not set to go to standby or anything at a ridiculous time. I mean after 5 mins etc..

Bmwman

DailyClicker

Check that it's not overheating either!!

lexi

bmwman wrote: »

Does it reboot or just switch it self off, have a look under the power options in control panel to make sure that it is not set to go to standby or anything at a ridiculous time. I mean after 5 mins etc..

Bmwman

thanx i will check but to be honest it doesnt always go off. sometimes its a few mins toher thena that it has been a little longer. no set pattern. it sometimes has a problem with the wireless connection too. with the other post from dailyclicker. i know it does get warm underneath but i believe laptops do, however it isnt on long enough to overheat - i dont think.

paddytehpyro

Wifi connections can be affected by alot of things, however as the computer switches itself of then there may be a greater fault with the hardware.

However this may not be the case. Have you tried running a virus scan (if you have time)?

wakandem

if it a 'heat ' problem then it shuts down and stays off. A reboot can mean a problem with software . Although it can also be something else. In the computer properties select ' advanced tab and look for 'start up, recovery' options, untick 'automatically reboot' and see what happenes the next time it happens. You should at least get a blue screen with an error message
I would definately get in touch with dell with a view to send it back

lexi

thanx again for the replies. i will do as suggested - good job wakandem you wrote it out for a noob like me to understand! i have to say today it has been on its best behaviour! but if it does persist then i will sepak to dell i think. on the virus scan it does it regular thanx to mcafee