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Am I being conned with switching ??
Comments
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You have a problem contrarymary that you need to address, its nothing personal, but, because of your position, it DOES prevent you from giving fair advice. I am sure you understand this, as with any employee speaking about the company they work for.
It does seem a bit unfair that you jumped down the throat of someone just because they work for npower and you currently don't like them.
I didn't see this amount of poison when I joined, and British Gas were, at the time and with good reason, bottom of the customer service table.
She's not going to get any credit for people on here signing up to npower as they'll quite rightly use the cashback sites, so what's the benefit of deliberately misleading. She's joined the site to help, same as most of the other employees on here.
We need to have emppoyees of companies on here to give an inside opinion, and if you treat people like this they aren't going to hang around for long.
OP - It looks like this has come about as you used one quarter's £ to work out a years kWh leading to the big discrepancy. As DD says, always try and use a year's kWh.
Edit -0 -
ContraryMary wrote: »You are misjudging me simply because of who I work for. You assume from my handful of posts that I will not advise people against bad offers from Npower. You assume that I will only criticise other companies. You say that you have seen me criticise other companies...? Where..? I have pointed out EONs opt out charge (in a post where I was actually supporting EON in response to the OPs concerns), and I have pointed out a possible catch to an offer that BG were offering someone (in response to the OP inviting people to think of any possible catches). How is that biasedly criticising another company? They are facts that ANYONE could post. We have a deal on offer at the moment that I simply will not sell to anyone because it isn't the best comparative deal on the market but you will no doubt think that I do. I will not and have not once tried to sway anyone on here to switch to Npower. I have answered approx. 3 or 4 posts which have asked for clarity on the 2011 deal. Nothing more, nothing less. I'm sorry you object to me answering specific queries with specific answers. It's a strange world when you are made to feel guilty or underhand for trying to help people with specific queries...
Mary there is an EON tariff identical to the tariff where it costs to cancel
its the one WITHOUT the energy monitor0 -
uSwitch is currently an accredited Price Comparison Service Provider (PCSP) signed up to the EnergyWatch Confidence Code.
http://www.energywatch.org.uk/uploads/confidence_code.pdfRequirement seven
Prices and price comparisons must be accurate and state when they were last updated
In the event anyone has evidence to suggest this is not being complied with
http://www.energywatch.org.uk/your_questions/index.aspWhat can you do if you are unhappy with a Price Comparison Service Provider (PCSP)?
Answer Price Comparison Service Providers (PCSP) must, as part of the Confidence Code, have complaint and enquiry handling procedures in place and respond to consumer complaints or enquiries within seven working days of receipt.
If you are unhappy with the service provided by a PCSP you should, in the first instance, contact the company directly and ask that your complaint be investigated. If your complaint relates to the PCSP having incorrect information, inconsistent results or they do not show all suitable tariffs, we will investigate on your behalf. You can contact us on 08459 060708 or complete our online complaint form.
Probably better than posting potentially libellous comments on MSE that could see this site getting into trouble."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
uSwitch is currently an accredited company signed up to the EnergyWatch Confidence Code.
http://www.energywatch.org.uk/your_questions/index.asp
Probably better than posting potentially libellous comments on MSE that could see this site getting into trouble.
The disclaimer the site has will cover that i would have thought, otherwise half the stuff on the forums would be libellous0 -
Okay when the arguments have subsided, can I ask a question ?!
In my second home property I have separate suppliers for gas and electricty. I decided to go to E-ON to supply both. I signed up for a fixed-rate (till Oct 2009) tariff. However, on reflection I am not sure that it such a good idea. Until the price rises I will be paying a premium on my standard rate and sitting waiting for the increase.
As I use a relatively low amount of gas/electricity (cook by electric, heating and hot water by gas), maybe I should just absorb the price rise, when it comes and switch to the cheapest tariff at present.
Why are tariffs (like mobile phones) so complicated ? Why not just one price for electric, one for gas and perhaps slightly lower if you pay all bills etc., on the internet. Do they deliberately complicate things to confuse us, to make it difficult to switch ?Thank you for reading this message.0 -
Yes, it's called confusion marketing, designed to make it difficult for you to compare one tariff against another.I-LOV-MONEY wrote: »...Why are tariffs (like mobile phones) so complicated ? Why not just one price for electric, one for gas and perhaps slightly lower if you pay all bills etc., on the internet. Do they deliberately complicate things to confuse us, to make it difficult to switch ?
Or...if you believe the marketers, to attract the individual customers, based on their usage, the company wishes to attract.
Believe which you prefer...
If you want simple pricing, look at Ebico - you won't get any simpler than their pricing."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Yes, it's called confusion marketing, designed to make it difficult for you to compare one tariff against another.
Or...if you believe the marketers, to attract the individual customers, based on their usage, the company wishes to attract.
Believe which you prefer...
If you want simple pricing, look at Ebico - you won't get any simpler than their pricing.
It does put me off that they ar epart of souther electric who in turn are just what the op described0 -
I-LOV-MONEY wrote: »
As I use a relatively low amount of gas/electricity (cook by electric, heating and hot water by gas), maybe I should just absorb the price rise, when it comes and switch to the cheapest tariff at present.
Without a bit more detail on your actual usage when your second home is occupied it is difficult to answer. See my earlier post re knowing annual consumption per annum in kWh.
As a rule of thumb a low user is probably better off choosing a tariff with no standing charge, even qtrly split of the high rate units and the lowest high rate unit price you can find. You really need to do the maths properly, based on your actual consumption for this property.
As to pricing, don't get me started!0 -
DGJsaver wrote:It does put me off that they ar epart of souther electric who in turn are just what the op described
Ebico are not 'part of Southern Electric'
Ebico Ltd is an entirely different company. They operate on a not for profit basis.
It is true that Ebico use SSE for their customer service and billing activities. It would even be true to say they work in partnership with SSE, but to suggest they are 'part of Southern Electric' is entirely incorrect."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
I'm not sure which disclaimer you refer to, but even if one does exist, it wouldn't protect this site against continuing to publish libellous comments, albeit they were originally authored and posted by someone else.The disclaimer the site has will cover that i would have thought, otherwise half the stuff on the forums would be libellous
See Godfrey Vs Demon Internet Ltd
http://www.cyber-rights.org/documents/godfrey_decision.htm"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100
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