Surely no-one can be more incompetent than British Gas?

BlueVinney

My daughter has been led a right dance by BG during the past year over the electricity bill for the lighting in the communal area of her flat, a single light (she is secretary of the residents committee).

There is a dedicated meter for the supply but BG have only been billing based on estimated usage. She has phoned in actual meter readings but these have not used for billing. She has been threatened with court action for debt recovery even while she is trying to have the amount billed correctly.

A meter reader actually visited about 4 weeks ago and the bill has arrived. This shows
1. the right address but a totally different customer number.
2. that both gas and electricity are supplied under the account.
3. a meter reading which is over 1000 units higher than the actual current reading which results in a large amount of money owing.

When comunicating with them by phone or in writing she has been treated as though she is a incapable of understanding even how to read a meter. All they seem to want to do is put out to debt recovery any bill which is not paid rather than get it corrected. (By the way, she is a consultant with the NHS and so does have a few brain cells to rub together)

This coming to a head as she is moving shortly, so I though I'd try to help her get this thing put to bed.

So
HOW CAN YOU GET BRITISH GAS TO PAY ANY ATTENTION AND SORT OUT THE PROBLEM?

Any helpful and effective suggestions would be gratefully received.

ben500

BlueVinney wrote:

My daughter has been led a right dance by BG during the past year over the electricity bill for the lighting in the communal area of her flat, a single light (she is secretary of the residents committee).

There is a dedicated meter for the supply but BG have only been billing based on estimated usage. She has phoned in actual meter readings but these have not used for billing. She has been threatened with court action for debt recovery even while she is trying to have the amount billed correctly.

A meter reader actually visited about 4 weeks ago and the bill has arrived. This shows
1. the right address but a totally different customer number.
2. that both gas and electricity are supplied under the account.
3. a meter reading which is over 1000 units higher than the actual current reading which results in a large amount of money owing.

When comunicating with them by phone or in writing she has been treated as though she is a incapable of understanding even how to read a meter. All they seem to want to do is put out to debt recovery any bill which is not paid rather than get it corrected. (By the way, she is a consultant with the NHS and so does have a few brain cells to rub together)

This coming to a head as she is moving shortly, so I though I'd try to help her get this thing put to bed.

So
HOW CAN YOU GET BRITISH GAS TO PAY ANY ATTENTION AND SORT OUT THE PROBLEM?

Any helpful and effective suggestions would be gratefully received.

Tell your friend to put a letter together outlining all the crucial elements and giving them seven days to respond after which time she will refer the matter to the ombudsman, BG are scared s**tless of the ombudsman as this will have a starting cost of £750 for them irrespective of the outcome. Advise them of the relevent mpr numbers of the meter/s giving current readings and if possible most recent ACTUAL reading by one of their own meter readings, this should make the mix up glaringly obvious to them and hopefully bring about a resolve, if not just involve the ombudsman without delay.

rosscobley

the number you need is 0845 9060708 for Energywatch give them a call they will help you out