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want to get rid of TalkTalk
first_time_buyer_X
Posts: 13 Forumite
in Phones & TV
hi
i think from reading that my post is a variation on many others but any advice would be great. Just moved into a house and the phone and broadband is supplied by TalkTalk. Don't want broadband but thought maybe i might continue with TalkTalk as the phone provider until i actually rang their customer service number to try and sort it out. they were appalling. after being passed round three different departments trying to figure out who owned the line i said that i would like to end the TalkTalk package and was initially told that i needed to ring BT to sort this out as they were responsible for the line. i duly did that only to be told by BT that the line had in fact been taken over by TalkTalk and that BT (if i wanted to use them) would need £125 to install a new line - which i will be happy to pay if it means i deal with someone who knows what they are talking about when i ring up!
so i rang TalkTalk back and this time got passed to a woman who said that the account had a disconnection notice on it anyway. the previous owners had obviously rung up to do this but that it took up to 14 days to disconnect the line. I plugged in the phone to one socket last night and there was an intermittent tone (like an engaged tone on a normal phone line) is this the TalkTalk dialling tone? or is this a signal that the line is no longer active?? i suspect i need to ring TalkTalk again to check but to be honest i need to mentally prepare for the customer service people again so any help in the meanwhile would be great.
many thanks and sorry for repetitive thread
xx
i think from reading that my post is a variation on many others but any advice would be great. Just moved into a house and the phone and broadband is supplied by TalkTalk. Don't want broadband but thought maybe i might continue with TalkTalk as the phone provider until i actually rang their customer service number to try and sort it out. they were appalling. after being passed round three different departments trying to figure out who owned the line i said that i would like to end the TalkTalk package and was initially told that i needed to ring BT to sort this out as they were responsible for the line. i duly did that only to be told by BT that the line had in fact been taken over by TalkTalk and that BT (if i wanted to use them) would need £125 to install a new line - which i will be happy to pay if it means i deal with someone who knows what they are talking about when i ring up!
so i rang TalkTalk back and this time got passed to a woman who said that the account had a disconnection notice on it anyway. the previous owners had obviously rung up to do this but that it took up to 14 days to disconnect the line. I plugged in the phone to one socket last night and there was an intermittent tone (like an engaged tone on a normal phone line) is this the TalkTalk dialling tone? or is this a signal that the line is no longer active?? i suspect i need to ring TalkTalk again to check but to be honest i need to mentally prepare for the customer service people again so any help in the meanwhile would be great.
many thanks and sorry for repetitive thread
xx
0
Comments
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have you tried to phone the landline number from another phone ."Do not regret growing older, it's a privilege denied to many"0
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