Overcharged Interest on Balance Transfer

doratheexplorer_4

I opened a credit card with Texaco - to do some tarting in May 2005 - I transferred over 3 balances, but only 2 were put on the deal I wanted - 3.9% for life of balance. Stupid me - didn't realise. Account was transferred over to Lloyds TSB in July 2006 with no change in terms. I started receiving paper bills 12 months ago, and then realised I had been paying too much interest on 1 of the amounts I had transferred over. I have been battling with Lloyds TSB for 7 months, trying to get them to sort out the incorrect transaction that had accured in June 2005, but they keep fobbing me off saying someone is looking into it and they will notify me when they have a answer. I phone them every 6 weeks on an 0870 no costing me a fortune, only to have to explain the story again and again every time, sometimes to 2 or 3 different people on the phone. I need help with this, but I don't know where to start. Can anyone suggest anyting positive.PLEASE

YorkshireBoy

Duplicate thread (why?).

Original (with replies) here...http://forums.moneysavingexpert.com/showthread.html?t=948357

NickX

I have replied to you on the first thread that you started on this.

There is also some good advice to put your complaint in writing and if you do not believe that it is dealt with to your satisfaction then escalate the complaint to the financial ombudsman.

The solution has to come from Lloyds TSB themselves, so I think you just need to put more pressure on them. Hopefully a formal complaint will do this.

EssexHebridean

Regarding the 0870 number - I take it that you've checked for any cheaper alternatives to that one?

Good luck sorting the problem out.