Help- Can't transfer money out of Direct Saver

sixtytwo

I have an Allience direct saver account,I have just logged in to transfer money out.I am finding it impossible as the transfer money box will not seem to work.

oldagetraveller

Have you thought of asking them (Alliance & Leicester) why?

sixtytwo

If I could get a human on the phone number they have you call for help it would be nice!

YorkshireBoy

08000 688638 (and navigate through current accounts to savings).

sixtytwo

Thanks for the phone number but that does not deal with the direct saver.
The last time I transfered money was simple! today the transfer link is not working I am not a happy bunny.

YorkshireBoy

Option 2 for current accounts
Option 2 for savings accounts
Option 2 for Premier ISA, Direct ISA, Direct Saver

Are you saying there's a problem on the last selection when connected?

sixtytwo

I am trying without success to transfer money out,the transfer money is not working.

YorkshireBoy

I know what you're trying to do...and I'm trying to help you do it.

When you select option 2 for Direct Saver, enter your 12-digit number and 5 digit PIN, and then listen to the options, is there an option to make a transfer by automated telephone service to your linked account?

If not, listen for the 'pass to an agent' option (I think it's 9...I don't have a Direct Saver but that's how it works with the Direct ISA 4 on the same menu) and wait for them to answer.

sixtytwo

Thanks very much for trying to help.
I have given up,I have rung about three different phone numbers with no joy!
I an going to go into the bank in the morning.