Swinton Car Insurance

MKwife

I took my policy out last year and the insurance is due for renewal on 7th June. I rang Swinton on 9th May to say I would not be renewing with them. However on 30th of May they took a payment out of my account!

I rang them straight away and spoke to a man who said that in my terms and conditions it stated that they would automatically continue taking money out of my account just incase I renewed and that I would have to ring when they had taken it out so they could refund again!

How ridiculous! I told the man that I had given 4 weeks notice that I would not be renewing and surely that is enough time to cancel the automatic payment. He was really arsy and said what is the problem it will be refunded straight back into your bank. But it won't go into my bank until Tuesday.

That is not good enough as now I will get bank fines as I always leave just enough money in my bills to cover all my bills plus an extra £20 just in case.

Would never use them again. I have never know any car insurance company in 10 years of driving to do this!

pinkshoes

I think most car insurance companies do this now, although they usually send a renewal form, so you can reply IN WRITING stating that you no longer want/need insurance with them.

The problem with phoning them is that it's difficult to actually prove you made the phone call, or you just ended up with some numpty in a call centre with a hangover who answered the call, and failed to log it.

MKwife

The guy I spoke to knew that I had cancelled, it had already been logged on their system.

markelock

MKwife wrote: »

The guy I spoke to knew that I had cancelled, it had already been logged on their system.

same here (although it was home insurance)