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BT online billing missing April 08 extra disc
moneysaver39
Posts: 35 Forumite
in Phones & TV
Just got our online bill and BT have adjusted for the price increase from 1/4/08 (paid on the last bill) however they have ommitted to correct for the extra online billing discount due which also took effect 1/4/08. I know this is only approx 70p per customer however for all the online billing customers this is a lot to them. Just called the customer services and got the extra credited.
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Comments
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I have been e-mailing customer services about this. They insist that my bill is correct but after 3 e-mails they are willing to waive 75p and credit it to my next bill but will not admit that I have been incorrectly billed.
This has been previously reported here http://forums.moneysavingexpert.com/showthread.html?t=9293790 -
See answer in other thread.0
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sorry had searched but not found it, glad others are aware0
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