Unhappy with Woolworths - advice please

Jamie_2-2

I ordered a 2 seater swinging hammock at the start of May along with a cover for it (spotted the bargain on the board). The cover arrived a couple of days later but not the actual swing. Here is my dialogue with Woolies over the matter...

Message From Jamie ***** 14 May 2008
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Hi, can you tell me when this item will be delivered please. The delivery notification email I received last week said to allow 2 days for the delivery. Thank you.

Message From Customer Service 17 May 2008
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Hi, thank you for your message, in response I can confirm that I have looked into your query. Parcel net (our carriers) have confirmed that your order has been delivered and was signed for. Kind Regards, ***, Woolworths plc, MCR and Correspondent Advisor

Message From Jamie ***** 17 May 2008
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Hi thank you for your reply. I can confirm that from the order only the 'Swing Hammock Cover' has been delivered by Parcelnet. I have a delivery note for the 1 single order line which states that 'Your order may arrive in more than one delivery. A lady in a small White van delivered it and when asked about the Hammock itself she stated that it would arrive seperately and her van only carries small parcels.

Message From Customer Service 19 May 2008
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Hello and thank you for your message. I have put a chase on your order to have it tracked with the courier. Once an update has been given I can advise further. Kind Regards, ***, Woolworths plc, MCR and Correspondent Advisor

Message From Jamie ***** 27 May 2008
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Hi, is there any news yet from the courier on this matter? Thanks.


No reply as of today.....

I'm just not happy with the situation, I mean where is the hammock? Why dont they seem bothered? I could ask for refund but then will be stuck with a hammock cover with no use for it.

What would you do in my position?

kazwookie

flog the cover on ebay

Jamie_2-2

I just checked the status of the ticket again and they have closed it. Someone over there needs an a$$ kicking!!!