We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Pontins unilaterally change booking
Options

reelcrazy
Posts: 408 Forumite
Earlier this year Mrs ReelCrazy decided she wanted to take the kids to Pontins, Prestatyn in October as a weekend break.
We booked over the internet (in April), paying the £50 deposit and then in mid August, we paid the remaining balance.
Everything seemed fine.... but then:
Two weeks ago a sales rep from Pontins rang Mrs ReelCrazy informing her that due to a "computer error" our booking could not be honoured unless we cough up another £115 because this weekend is special (dancing competition or something).
They offered us either the weekend after at Prestatyn, the weekend we booked for in Southport (a few miles from where we live - I don't think so) or we must pay the £115 extra.
Given that we had family booked in to a local hotel in Prestatyn while we were there (Pontins isn't their thing), we opted to pay the £115 rather than have to change our dates (annual leave in work booked etc).
What right have they got to bully us in this way? Can anyone see any way of us recovering the £115?
Thanks
We booked over the internet (in April), paying the £50 deposit and then in mid August, we paid the remaining balance.
Everything seemed fine.... but then:
Two weeks ago a sales rep from Pontins rang Mrs ReelCrazy informing her that due to a "computer error" our booking could not be honoured unless we cough up another £115 because this weekend is special (dancing competition or something).
They offered us either the weekend after at Prestatyn, the weekend we booked for in Southport (a few miles from where we live - I don't think so) or we must pay the £115 extra.
Given that we had family booked in to a local hotel in Prestatyn while we were there (Pontins isn't their thing), we opted to pay the £115 rather than have to change our dates (annual leave in work booked etc).
What right have they got to bully us in this way? Can anyone see any way of us recovering the £115?
Thanks
0
Comments
-
Surely they cant do this, maybe it would be worth trading standards. They had advertised at a certain price and should honour that price. Just because they have some competition on shouldnt mean that they have to alter the price of peoples holidays - if thats the case they should up the price for anyone booking from then, and honour the price others have already been quoted/paid.
My way would be to go to trading standards
Hope this helps
HWeight Loss - 102lb0 -
reelcrazy wrote:They offered us either the weekend after at Prestatyn, the weekend we booked for in Southport (a few miles from where we live - I don't think so) or we must pay the £115 extra.0
-
Absolutely correct.
They must refund you or give you the holiday for the price you have paid.
However I suspect that your break at a 'dancing weeken' might be fairly bad unless you're into that sort of thing, as they tend to cancel all of the normal activities on such occasions.British Ex-pat in British Columbia!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards