Npower - major billing issue!

LittleRed_2

I'll try and make this brief but it's a bit messy! I lived in a flat for 5 months where N Power supplied Gas & Electric to me for 4 months. I had DDs set up for these. When I found out I was moving I filled in the online form and got confirmation that they had received information about me moving home. I then sent through my final meter readings after I had moved out in November.
I got an email back from NPower, saying thank you for the meter readings, but you're not a customer. I rang them several times, explaining I was a customer needing to settle my final bills, providing the address etc. I found out that they had continued to take DDs for 2 months after I had moved out, so cancelled them at my bank and rang them again, saying what was going on, was there an outstanding balance, I hadn't received any paperwork. I received a letter dated 28th Jan saying the issue had been resolved and I no action was necessary on my part.
Then last week I get a call from my previous landlord, saying NPower are threatening to cut the power supplies to the flat as I owe them £444! They hadn't changed the account over at all.
Rang NPower, who said they had no record of me informing them I was moving. Luckily I have kept all the emails they sent me & the letter. They say they will now sort out my final bills. I have registered a complaint with them. But I cannot believe suppliers are allowed to do this! It has been 6 months since I moved, I provided them with all the correct information and they they told me this was all resolved at the end of January!

Other than raising the complaint with them, is there anything else I can do? I no longer have the money I had put aside to pay any potential final bills as NPower had told me this was all resolved and required no further action. Is there no legal redress for companies that behave like this?

c0113tt3

you could try complaining to energywatch, they are inundated with complaints against npower, who have referred several malpractices onto ofgem for further investigation.

you could also try stage 3 complaints, but you need to have sent a complaint to energywatch.

if you ever have a complaint try the normal customer service line first on 0800 073 3000. If you find you get nowhere, and are prepared to submit a complaint to energy watch then you can goto stage 3 complaints on 0800 1070394. If you are still unhappy with the outcome of stage 3 complaints, you can then either email the chief executives / managing director for an executive complaint or you can telephone the executive complaints on 0845 073 0861, but always try customer service / stage 3 first

Revoraman

Could someone direct me as to where I can complain about nPower's heavy-handed Al Capone-style threatening letter to invoke a local magistrate's help to break down the front door to cut-off my gas supply.

In mid-January 09,after receiving estimated reading bills for both electricity and gas of £156 and £220 respectively,I duly paid them for the estimated electricity bill,but instead for the gas bill which I thought a tad too high,sent them a payment of £100 plus my own reading,which was considerably less than their own estimated reading for the gas bill,asking them to re-bill me for my own gas reading.No word from them,except to cash my payment cheques.

End of matter I thought.How wrong! Now,they are threatening all kinds of mayhem and dire consequences,demanding the remainder £120 for an estimated reading gas bill,which I am not prepared to pay.Otherwise that gives them carte blanche to dream up any estimated reading and expect full payment.

They are by far the worst energy company I've ever dealt with.Now makes me wish I'd never switched from British Gas,who were bad enough,but not this menacing with threats.