Legal and General Life Assurance

Renovatio

In January i took MSE advice and got a new life assurance quote, for my wife and i, through Cavendish Online Ltd (recommended by MSE); this quote was very favorable compared with my current policy.

In January we received letters for L&G stating that they were contacting our GP's for our medical history. The next week my GP contacted me and asked me to attend for a medical; which i did and passed; my wife had no further notification.

In March i had received no further letters, so i phoned L&G for an update; they stated that i was required to complete an additional "sports" questionaire, although they had never sent it! I received it by email and forwarded it to them.

In April, i again chased them and was told they had written to my wifes GP; hadn't they already done this in January?

Today, i phoned and was told that i had been accepted on standard terms, however they were still waiting for a reply from my wifes GP.

Aside from the initial letters in early January, my wife and i received no other communication from L&G regarding information they required or at what stage the application was at (not even a letter stating i had been accepted); not a single letter in nearly 5 months!

Unsurprisingly, due to L&G's complete failure to communicate with their customers, i have told them to cancel the application. I may have lost the £30ish fee to Cavendish, but it's better than getting stuck with L&G's incompetence.

payless

Most brokers would be keeping tabs on this for you.. but of course the premium would likely be a little higher to reflect any commission taken to pay for their work. ( Cavendish don't take- hence lower premium) . If you did not need advice you may have been able to get a (commisison based) broker to take reduced commisison ( hence creduced premium from standard) and still offer a tracking service .

Sounds like the fee you paid reflects the service you got.

bigbloke45

I've got a good mate who is an IFA. Every time I see him he moans about the total incompetence of L&G. The story above is fairly accurate.

I not sure it would have been much quicker using an IFA as that would have merely added another layer of complexity.

The only difference would have been the commission driver; if it was enough, the IFA would have had a vested interest in sorting things out quickly.

One other thought. If L&G is so bad at setting up term assurances, what do you think are the chances of it administering a claim correctly????

Renovatio

bigbloke45 wrote: »

One other thought. If L&G is so bad at setting up term assurances, what do you think are the chances of it administering a claim correctly????

Exactly, that is why i am sticking with the policy i have from Norwich Union; it may be a bit more expensive but i have never had a problem with them.

payless

I've got a good mate who is an IFA. Every time I see him he moans about the total incompetence of L&G.

Boy, sounds an interesting guy

I not sure it would have been much quicker using an IFA as that would have merely added another layer of complexity.

online tracking system means we can see every stage / chase if any undue delay

The only difference would have been the commission driver; if it was enough, the IFA would have had a vested interest in sorting things out quickly.

exactly- pay someone £30 to process and you get £30 worth of service .

One other thought. If L&G is so bad at setting up term assurances, what do you think are the chances of it administering a claim correctly

In fairness whilst I would not say L&G are the company I end up using most ( on pure life term, its very price driven - they are usually in top 3 on price ) I would not say they are much different to the other main providers .

dunstonh

Unsurprisingly, due to L&G's complete failure to communicate with their customers, i have told them to cancel the application. I may have lost the £30ish fee to Cavendish, but it's better than getting stuck with L&G's incompetence.

Nothing to do with L&G. You are a client of Cavendish and they should be tracking this with L&G and dealing with the communication with you. However, as payless says, you chose to do it on the cheap and you are getting the service that goes with that.

bigbloke45

payless, do you really believe in on-line tracking sytems?

TEDDYRUKSPIN

Hmmmm...

The Local GP. Know and be hold, the customer always blames the provider. Just to note, it is always the local GP that hold up all applications who require a personal medical attendants report.

Finally to say, you pay for what you get! Cheap is not always cheerful!