expert help needed!!!!

vicki_b

o.k i won the samsung/ivillage competition and if you put that into the forum search on here it only brings up one comp to win £500 selfridges vouchers+a limited edition samsung phone....well i received the vouchers this morning but no phone!?...can anyone else find another competition where you dont win a phone or do you think they are trying to diddle me out of a phone?....ive searched and searched on the ivillage website and only found that one samsung competition

should i email ivillage and ask where my phone is or am i mistaken?

many thanks.xx

kipper_2-2

email them with the link to the comp

http://www.ivillage.co.uk/ivillageuk/comp/show/0,,714203,00.html ( which states there is a phone as part of the prize)


tell them you have received your Selfridges vouchers ( with thanks of course!) and should the phone be arriving shortly?


see how it goes from there

hjb123

hope you get it sorted soon:D

elizabethp

Hope it is sorted and you get your phone soon

vicki_b

when ivillage emailed me there was never any mention of a phone,its only on looking back to the original competition that i realise the phone was part of the prize?im scared if i ask about it then they will cancel the giftcard!

ginjim

when companies run competiotns i believe they get promoters runnig them
so maybe they are waiting for the phone from a supplier or a promoter

kipper_2-2

Depends on what you want then, if you are happy with just the gift card then leave it as is, if you want the phone then go for it

There is an address on here somewhere that you can complain to if you had a bad result with competitions, I'll see if I can find it

kipper_2-2

http://forums.moneysavingexpert.com/showpost.html?p=10617851&postcount=922



Some details here about someone who investigates comps

vicki_b

thanks!do you think i've definitely got the right comp?i've searched on ivillage,MSE and on google and it only brings up the link that you've provided...it would possibly explain why they've taken so long to tell me i've won (nearly 3 months) if they've had trouble getting the prizes....i AM very satisfied with the giftcard but think if they advertised a phone as the prize then thats what i should get too!...do you think i should spend the giftcard THEN ask where the phone is?lol then they cant freeze the card if they think i'm been greedy/stroppy?.....i wouldnt care but its a really nice phone and way out of my price bracket at this moment in time!!!!

ginjim

i'm sure you're in no rush for a phone
normally parcels arive differently than letter so it could be in transit

you never know

i'd give it a few weeks and politely write them a letter thanking them and mention the phone

sometimes promoters arent at fault but the delivery service too

hayleyw1

hope u get it sorted