Boots photo

Pound

Ordered some prints from these. They only charged £2.50 for delivery because I got 8 prints free. A month went and I hadn't received them but when I checked my card statement they'd taken £2.50 out.

I sent them an email asking for them to send the prints or give me my money back. I got an email back the next day telling me that they hadn't "rec'd the order" and they do not cancel orders but if I received them I can return them.

I've no idea what they're trying to say. They've taken £2.50 but haven't supplied the goods, I don't even know what they mean when they say they haven't "rec'd the order". I sent another email telling them to refund me or I'd ask my credit card company to charge the £2.50 back. That was last Friday and I haven't had a response yet so I'll probably be doing that.

It's not really a big issue but I don't think it's great service from such a well known brand.

vetfred

My only experience with bootsphoto (a photo book of my baby) was a good one and it was delivered in 2 or 3 days without problems.

There's an order history you can access when logged in which should show the order you placed. If you waited a month to chase it up then it does only take 3 working days for prints to get delievered according to their site so hopefully if you actually still want them, they will be with you soon if they get it sorted... otherwise, they can't really have £2.50 for nothing!

Hope it gets sorted.

Pound

My order history shows it was dispatched. To be honest I forgot about it until I looked at my credit card statement. I expected them to send the photos when I sent my email but they only replied to tell me something about "not rec'd the order"

welkom1

Visit now & get a free Collage print (worth £9.99)
Get a free small size Collage prints, including brand new themed and Kids Collection ranges, when you visit the site and start using your account today!
How to take advantage:
1. Upload some photos & create a Small Collage
2. Add it to your order and enter the code below in your shopping basket.
3. Click "ok" for the discount to be applied

Offer code: BOOTSBACK
End date: 31st March '09

Free delivery (worth £1.35) - when you order 10 Photo cards

Offer ends: Midnight 13th April


How to take advantage:
1. Add 10 Photo Cards to your basket – all cards must be the same size, but you may customize each card differently
2. Enter the offer code: BTSEASTER09 in your basket and click "ok" next to the offer box
3. Checkout in a single order to receive your delivery discount


Products included: Photo Cards (both sizes)


Terms and conditions: Get free delivery when you order 10 Easter cards or more. This offer is valid for standard and small size cards. This offer can be used as many times as you want and it is valid until midnight Monday 13th April 2009. The offer cannot be used in conjunction with any other offer, only one offer code can per order. All standard PhotoBox terms and conditions apply.


Buy Photo Cards now

Get free prints for each friend who joins Boots Photo

Each friend just needs to place their first order with us for you to get your free prints. That's as many friends as you want to contact, so you could end up with hundreds, or even thousands, of free prints!
Competition terms and conditions: Qualifying print sizes are 6"x4" and 6"x4.5" only. Your free prints will be valid for 30 days. Click here for full competition terms and conditions.



Refer friends now!

welkom1

If you had a great time over Easter here's the perfect opportunity to make the most of your Easter photos. Create a stunning PhotoBook using our simple drag & drop system, add some fun captions and put your own picture on the cover too!
Just enter the offer code below at the checkout to save.
Offer code: BTSAPRILBOOK End date: Midnight 12th May '09

Here's a chance to enjoy free delivery worth £3.59. Just order a selection of any of our photo prints and gifts to the value of £15 and we'll deliver them for *free!
Remember to enter the offer code at the checkout to get your free delivery.
Offer code: BTSAPRPOST End date: Midnight 12th May '09