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Boots photo
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Ordered some prints from these. They only charged £2.50 for delivery because I got 8 prints free. A month went and I hadn't received them but when I checked my card statement they'd taken £2.50 out.
I sent them an email asking for them to send the prints or give me my money back. I got an email back the next day telling me that they hadn't "rec'd the order" and they do not cancel orders but if I received them I can return them.
I've no idea what they're trying to say. They've taken £2.50 but haven't supplied the goods, I don't even know what they mean when they say they haven't "rec'd the order". I sent another email telling them to refund me or I'd ask my credit card company to charge the £2.50 back. That was last Friday and I haven't had a response yet so I'll probably be doing that.
It's not really a big issue but I don't think it's great service from such a well known brand.
I sent them an email asking for them to send the prints or give me my money back. I got an email back the next day telling me that they hadn't "rec'd the order" and they do not cancel orders but if I received them I can return them.
I've no idea what they're trying to say. They've taken £2.50 but haven't supplied the goods, I don't even know what they mean when they say they haven't "rec'd the order". I sent another email telling them to refund me or I'd ask my credit card company to charge the £2.50 back. That was last Friday and I haven't had a response yet so I'll probably be doing that.
It's not really a big issue but I don't think it's great service from such a well known brand.
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Comments
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My only experience with bootsphoto (a photo book of my baby) was a good one and it was delivered in 2 or 3 days without problems.
There's an order history you can access when logged in which should show the order you placed. If you waited a month to chase it up then it does only take 3 working days for prints to get delievered according to their site so hopefully if you actually still want them, they will be with you soon if they get it sorted... otherwise, they can't really have £2.50 for nothing!
Hope it gets sorted.After posting about receiving an email to my MSE username/email from 'Money Expert' (note the use of ' '), I am now unable to post on MSE. Such is life.0 -
My order history shows it was dispatched. To be honest I forgot about it until I looked at my credit card statement. I expected them to send the photos when I sent my email but they only replied to tell me something about "not rec'd the order"0
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