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Email Problems following AVG/Adaware upgrade

vivaladiva
vivaladiva Posts: 2,425 Forumite
in Techie Stuff
Hi
I think the title says it all. Can't receive email since upgrading security. My guess is it's changed a setting somewhere. Any ideas? The other PC works, but hasn't been upgraded yet.
TIA
I have plenty of willpower - it's won't power I need.
«13

Comments

  • amerthyst
    amerthyst Posts: 41 Forumite
    Part of the Furniture Combo Breaker
    what's your em provider (so to speak outlook? virgin google)
    :confused: wins to date..................none!! nadda... zilch... nothing not a blinking thing AT ALL .. Oh well... may be one day .:o
  • vivaladiva
    vivaladiva Posts: 2,425 Forumite
    amerthyst wrote: »
    what's your em provider (so to speak outlook? virgin google)

    Virgin broadband. No probs on non upgraded PC.
    I have plenty of willpower - it's won't power I need.
  • amerthyst
    amerthyst Posts: 41 Forumite
    Part of the Furniture Combo Breaker
    :mad:sorry i hit the wrong key
    in answer to your question i have found that when that happens to me i download my em again and the problem is solved but as per u dont forget to switch off then switch on to see if that's done it it not download
    :confused: wins to date..................none!! nadda... zilch... nothing not a blinking thing AT ALL .. Oh well... may be one day .:o
  • vivaladiva
    vivaladiva Posts: 2,425 Forumite
    amerthyst wrote: »
    :mad:sorry i hit the wrong key
    in answer to your question i have found that when that happens to me i download my em again and the problem is solved but as per u dont forget to switch off then switch on to see if that's done it it not download

    Tried downloading email several times but I get the connection failed notice. BTW I'm running Vista.
    I have plenty of willpower - it's won't power I need.
  • amerthyst
    amerthyst Posts: 41 Forumite
    Part of the Furniture Combo Breaker
    You've got me there on that one all i can suggest is that you read you emails on the virgin web site until a proper boffin has the answer sorry i cant be more helpful
    :confused: wins to date..................none!! nadda... zilch... nothing not a blinking thing AT ALL .. Oh well... may be one day .:o
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    vivaladiva wrote: »
    Hi
    I think the title says it all. Can't receive email since upgrading security. My guess is it's changed a setting somewhere. Any ideas? The other PC works, but hasn't been upgraded yet.
    TIA

    Adaware should have no effect on your e-mail. How did you upgrade AVG? Was this from 7.5 to 8.0? You are supposed to removed AVG 7.5 before installing AVG 8.0, which means that you will need to reconfigure your AVG e-mail settings from scratch.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • vivaladiva
    vivaladiva Posts: 2,425 Forumite
    espresso wrote: »
    Adaware should have no effect on your e-mail. How did you upgrade AVG? Was this from 7.5 to 8.0? You are supposed to removed AVG 7.5 before installing AVG 8.0, which means that you will need to reconfigure your AVG e-mail settings from scratch.
    Yes, it is 7.5 to 8. It did the removal of 7.5 mid install (there was a prompt).
    Reconfigure AVG email settings:confused: - you're talking to a genuine techno-numpty here:rotfl:. How do I do that?
    I have plenty of willpower - it's won't power I need.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    vivaladiva wrote: »
    Yes, it is 7.5 to 8. It did the removal of 7.5 mid install (there was a prompt).
    Reconfigure AVG email settings:confused: - you're talking to a genuine techno-numpty here:rotfl:. How do I do that?

    The information is in the user manual here Section 8.7 Email scanner on page 65.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • vivaladiva
    vivaladiva Posts: 2,425 Forumite
    espresso wrote: »
    The information is in the user manual here Section 8.7 Email scanner on page 65.

    Tried that and settings seem to be correct. Tried adding POP3 server. Still telling me connection failed. I've never had problems with an upgrade before:(.
    I have plenty of willpower - it's won't power I need.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    vivaladiva wrote: »
    Tried that and settings seem to be correct. Tried adding POP3 server. Still telling me connection failed. I've never had problems with an upgrade before:(.

    Virgin is your ISP but what e-mail client are you using? and what error message are you getting?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
This discussion has been closed.
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