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inspiron 6400 keeps not working

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Hello, I have a problem with my internet connection on my 6 month old lap top. It keeps not working, there is no pattern to when it works and when it doesn't. Virgin the internet provider (who have cost me a bomb in phone calls to them) . They say it's not a problem with my internet connection, it is the computer. Virgin says it's a virus on my computer freezing the internet connection.
Is this likely? Or are they blagging me. I don't want to get someone out to looko at it when it is so new and it all costs so much.

Any ideas please???
Thanks for your time.

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  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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  • Browntoa
    Browntoa Posts: 49,602 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    worse case if you have nothing you are worried about losing then your Dell comes with a restore partition that resets it to factory settings
    Ex forum ambassador

    Long term forum member
  • exup
    exup Posts: 1,235 Forumite
    Virginmedia printout of possible causes for internet problems are
    in no particular order
    1. it is your antivirus
    2. it is your firewall
    3 it is your router - virgin do not support home netwroking.

    which was strange with my connection problem as I had to physically hold my ethenet cable into my modem to get it to work. which tells me the socket was faulty. but they blamed my antivirus until I told them to come and rip the cable out or send me a new modem. which they did in 24 hours.

    see if you can test the internet connection with a different PC to at least check that isnt an issue.
    Don't try to teach a pig to sing - it wastes your time and annoys the pig
  • ysoskint
    ysoskint Posts: 229 Forumite
    thank you so much for those ideas. I will give them ago. I have found someone to try and fix it at a cost. I just want it to work, every time i turn it on. I've never had a problem when i was with aol!!!
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