Help with NO dialling tone and the rest

daz69kay

Hi there,

my landline rings as normal when there is an incoming call. When i answer it it still rings ?? But like an echo sound ring?
Also, i cannot dial out. its dead silent and doesnt let me do anything.

My Broadband works and ive been on BT self help. Unplugged router, changed filters tried phones with no filters. Opened the Main socket up. no loose wires.

I have used two other phones upstairs and downstairs. Same problem. I have done a lint test on internet. Line says ok. I rang BT at my parents they said there is no fault on the line???

Please help as it will cost me £100+ call out charge for BT if its external damage? :mad:

BritBrat

Have you pluged a known working phone into the internal socket in the NTE box? (you have to remove 2 screws) assuming you have the newer style box.



If you do that and it still does not work, check for damp and leave the cover off for a bit. If it still does not work call BT out and take note of what they do and where, also do not admit to anything they ask. When the engineer is finished ask him what the problem was and make a note of it all.

Phone can stop with broadband still working as I have had that myself in the past.

daz69kay

BritBrat wrote: »

Have you pluged a known working phone into the internal socket in the NTE box? assuming you have the newer style box.

Phone can stop with broadband still working as I have had that myself in the past.

yes, i also used my dads phone which works in his house. its just quiet and nothing happens?? i have a standard facia box. dont think its new?

Heinz

The pragmatic option is to report the fault to BT then (it's highly unlikely it'll start working all on its own so you really have no choice).

Chalice_2

daz69kay wrote: »

Hi there,

my landline rings as normal when there is an incoming call. When i answer it it still rings ?? But like an echo sound ring?
Also, i cannot dial out. its dead silent and doesnt let me do anything.

My Broadband works and ive been on BT self help. Unplugged router, changed filters tried phones with no filters. Opened the Main socket up. no loose wires.

I have used two other phones upstairs and downstairs. Same problem. I have done a lint test on internet. Line says ok. I rang BT at my parents they said there is no fault on the line???

Please help as it will cost me £100+ call out charge for BT if its external damage? :mad:

I think that they would only charge you if it was INTERNAL damage. If the problem was on your/private property. EXTERNAL damage, ie the fault is with BT's equipment should not incur any charge for you at all.

We had a similar problem a while back. But in our case the phone was completely dead . No incoming ring or outgoing tone. The broadband internet was fine.

The problem turned out to be a corroded wire in a junction box in the next street. Only one wire had corroded affecting the telephone only, leaving the broadband working perfectly. When we had rung to report it, BT insisted that all their "remote" tests had suggested that their was no fault with their equipment, so it must be at our end. We did various tests with different phones etcetera all to no avail.

They told us that we would have to pay if they found the fault was at our end. The engineer apologised when they found that it was their own equipment that had corroded.

Buzby

I've had this too - BT insists that their line tests show the fault is internal and a visit could be chargeable. With a dead NTE I knew I was OK, and the cable was external and I needed a replacement drop wire which was provided at no additional cost.

TAG

daz69kay wrote: »

Hi there,

my landline rings as normal when there is an incoming call. When i answer it it still rings ?? But like an echo sound ring?
Also, i cannot dial out. its dead silent and doesnt let me do anything.

My Broadband works and ive been on BT self help. Unplugged router, changed filters tried phones with no filters. Opened the Main socket up. no loose wires.

I have used two other phones upstairs and downstairs. Same problem. I have done a lint test on internet. Line says ok. I rang BT at my parents they said there is no fault on the line???

Please help as it will cost me £100+ call out charge for BT if its external damage? :mad:

I had exactly the same problem as you last weekend. And the same respones from BT that there was no fault on the line and could be charged if an engineer called.

To cut a long story short there was an outside fault. BT engineer fixed it without having to gain access to our house, hence no call out charge. Though I do suspect that BT will try it on as they did last time there was a problem.

Chalice_2

Do you think that this is a ploy by BT to get people to commit to paying them unnecessarily?

I have also heard that if you have a second line installed, BT insist that you that you contract with them for 12-18 months. When we had our second line installed about four years ago we instantly transferred it to our line rental provider and only paid BT for the installation.

Any comments for either of the above?

Heinz

Chalice wrote: »

Do you think that this is a ploy by BT to get people to commit to paying them unnecessarily?

I have also heard that if you have a second line installed, BT insist that you that you contract with them for 12-18 months. When we had our second line installed about four years ago we instantly transferred it to our line rental provider and only paid BT for the installation.

Any comments for either of the above?

(1) No.

(2) Certain of the new line providers (one in particular) were gaining an unfair business advantage but telling people to get BT to install the line and then to switch to them immediately. So people got BT to install/reconnect a line - sometimes without charge if the line infrastructure was still intact from a previous subscriber - and immediately left. Understandably, BT wanted to discourage that practice - so it introduced a minimum contract period and a breach of contract fee.

BritBrat

(1) Yes, but so long as you test and make sure the problem is not with your equipment then you should be OK.

But I must admit when my Father had a problem and it was BT equipment at fault and had been for some time they never tried it on with him.

So maybe it is down to the individual enginner, that begs a question do they get a bonus for for income generation?

(2) I agree with Heinz

Chalice_2

Heinz wrote: »

Understandably, BT wanted to discourage that practice - so it introduced a minimum contract period and a breach of contract fee.

Surely all BT has to do is make sure that they get paid for the work done, i.e. installation. Prepayment if no existing direct debit with them or any normal debt recovery procedures if the customer doesn't pay.

Making people tie into a contract with BT if all they want is the line, may make sound commercial sense to BT but I believe that there may be some legislation preventing them from enforcing this under the monopolies and mergers act / commission, or whatever they call it nowadays.