Drive Assist - Please Help

jennik

2 weeks ago i had my car written off whilst it was parked outside my house. Drive assist provided me with a vehicle until the insurance companies sorted out compensating me. when drive assist delivered the vehicle i was shown on a hand held pda all the damage that was on the vehicle - this happened very hastily and the drivers words were:

'it's peppered with marks, scratches and chips, dont worry it's all on here and will be on the paperwork that comes through to you, sorry i've not had chance to wash the car but the carwash at the garage was broken'. i signed for the car. i used the car to travel 8 miles a day (to and from work) for 6 days.

on wednesday (21st may) i requested that drive assist collect the vehicle. the 2 drivers spent nearly 40minutes going over the car finding damage that had not previously been recorded. they noted that the damage will cost £658 but that i'll only be liable for £250 - the excess that i wasn't told about. i have certainly not caused any additional damage

i spent the afternoon in tears - on teh roadside with the drivers collecting the vehicle and most of teh evening - i am now beginning to realise that this seems to be their way of operating and a way of generating revenue.

does anyone have any advice as to how to approach this issue?


for info: the use of drive assist by insurance companies and brokers will be a criteria that i use in future when obtaining insurance as i want no future dealings with this company.