Woolworths online service - utterly useless!!

BoingBoing_2

I ordered a trampoline and enclosure package 2 weeks ago using the online ordering service, was given a delivery date of 27th May. Fine, that's half term so I would be around.

I then get emails stating items had been dispatched on 13th May, and would arrive within 7 working days (so they should have been here by yesterday).

Neither the trampoline or enclosure have arrived (suprise suprise).

This morning I checked my bank account online and noticed woolworths have credited my account with £49.99, so I went and checked my Woolworths online account, only to find that for some reason they have refunded me for the enclosure???

On their site the enclosure is shown as being in stock and deliverable in 5 days, and THEY ALREADY INFORMED ME IT HAD BEEN DISPATCHED!!! If I'm now told it is out of stock, heaven help me, I will really lose my temper :mad:
or maybe Woolworths are sorry for messing me around and decided to refund me half the cost of my purchases as a 'sorry' :rotfl:

To top it all, I can't seem to find a telephone number for Woolworths customer service, so I'll have to complain through their online message service, which takes them over 24 hours to respond to.

When will retailers learn that all we want is to be able to order our goods and have them delivered when they say they will be delivered. Is that really so difficult????? Oh and easy access to customer service would be nice too lol.

Luckily my daughter (who I ordered this for for her birthday yesterday) doesn't know I had ordered a trampoline, but she did seem rather disappointed by the lack of presents yesterday

If any of you nice people happen to know of a phone number for Woolworths, can you reply to this post please??

Thanks

Wendy x

PS I found a number 0844 811 7111 but this seems to be an automated service, no real people answering the phone

C_Ronaldo

Try this link, theres a few numbers there

http://www.saynoto0870.com/companysearch.php

BoingBoing_2

Thanks for that, I found a landline number, called, and the extremely helpful Lance has taken the above details and forwarded them to Head Office, and I should expect a phonecall and explanation early next week. He couldn't shed any light onto why it had happened or where the trampoline was atm!

Fingers crossed!

MummyHol

I had a similar problem- ordered my little sisters xmas pressie from them in november & was told it had already been dispatched about a week later (it was being delivered to my local store). it didn't turn up and 6 emails later i had the money refunded (around the beginning of march) because 'the item had been returned as undelivered' for 'unknown reasons' and i didn't even get an apology.

Woolies customer service is rubbish.

Good luck getting your goods x

BoingBoing_2

Oh it gets better!

Still no call as promised by CSA, I sent another mgs via the online msg service and have just noticed that a CSA has closed the msg without even replying!!!!!

Whilst clicking through the other option tabs, I found another msg sent by CS which was already closed...

Dear Customer, Thank you for your recent order To help us to help you, we would be grateful if you could contact our courier on 0870 389 9280 to arrange delivery of your order. You will need to quote the order number when contacting them. Our courier will aim to contact you but to allow our couriers to contact all our customers it may help to contact them directly. Kind regards Woolworths Customer Service Team

So I was supposed to call their courier to arrange delivery????????????

YOU'RE SUPPOSED TO CALL THEIR COURIER TO ARRANGE DELIVERY OF AN ITEM YOU ORDER??????

I'm absolutely fuming now, so mad that I'm almost speechless :mad: :mad: :mad: :mad:

uktim29

BoingBoing wrote: »

I'm absolutely fuming now, so mad that I'm almost speechless :mad: :mad: :mad: :mad:

Seems a bit over the top for not having a trampoline.

What do you mean you got half the money back?

BoingBoing wrote: »

This morning I checked my bank account online and noticed woolworths have credited my account with £49.99, so I went and checked my Woolworths online account, only to find that for some reason they have refunded me for the enclosure???

or maybe Woolworths are sorry for messing me around and decided to refund me half the cost of my purchases as a 'sorry'

Well have you got the full amount back or not?

I would have just gone down a shop and brought it.

BoingBoing_2

Just spoken to a CSA and had the cost of the trampoline refunded now, as, although the order was placed on 9/5, and I had an email on 13/5 saying items had been dispatched to courier, the trampoline has still not arrived!

She did not seem to know why the enclosure had been returned to them by the courier, but did tell me that the trampoline had been 'scanned' onto the couriers system on 27/5! That was the original delivery date I was given. Where on earth had it been between the 13th and the 27th? Maybe the couriers had been testing it to make sure it worked??????????

I tried very hard to keep hold of my temper as I realise it's not her fault, but I think my frustration showed as she couldn't wait to get me off the phone.

I am totally amazed that a company such as Woolworths can treat its customers with such contempt, they take my money then don't bother to deliver, or make any attempt to keep me informed as to what is happening.

I feel a Private&Confidential letter addressed to the MD is in order now.

hollydays

BoingBoing wrote: »

Oh it gets better!

Still no call as promised by CSA, I sent another mgs via the online msg service and have just noticed that a CSA has closed the msg without even replying!!!!!

Whilst clicking through the other option tabs, I found another msg sent by CS which was already closed...

Dear Customer, Thank you for your recent order To help us to help you, we would be grateful if you could contact our courier on 0870 389 9280 to arrange delivery of your order. You will need to quote the order number when contacting them. Our courier will aim to contact you but to allow our couriers to contact all our customers it may help to contact them directly. Kind regards Woolworths Customer Service Team

So I was supposed to call their courier to arrange delivery????????????

YOU'RE SUPPOSED TO CALL THEIR COURIER TO ARRANGE DELIVERY OF AN ITEM YOU ORDER??????

I'm absolutely fuming now, so mad that I'm almost speechless :mad: :mad: :mad: :mad:

The word "contact" three times in the same sentence?

I would contact them to complain their method of contacting you has caused contact problems,exacerbated by you having no contact number initially.
Do you wear contact lenses?
Personally,I would not contact them unless they contacted you.:D

uktim29

BoingBoing wrote: »

I feel a Private&Confidential letter addressed to the MD is in order now.

:rolleyes:

Are you trying to make your life a walking soap opera?

BoingBoing_2

uktim29 wrote: »

Seems a bit over the top for not having a trampoline.

What do you mean you got half the money back?



Well have you got the full amount back or not?

I would have just gone down a shop and brought it.

Yes it may seem OTT to you, but I have been trying to get some form of explanation out of Woolworths for days now without joy. I was told Head Office would call me and they didn't. I politely enquired via Woolworths online message system as to the whereabouts of the trampoline this morning and the message was closed without reply. So I feel justified in being a little angry.

I got half the money back when they refunded me for the enclosure, which I did not cancel, they refunded it without notifying me at all.

I have now got the full amount back after cancelling the trampoline.

Well if I had a car then maybe I would have just gone down a shop and bought it, but I hardly think I'd have got an 8ft trampoline and enclosure on the bus!

BoingBoing_2

Oh thanks for all the sarcasm people, very helpful!