HELP - Dell in breach of Warranty!!

fruitcake_2

Have searched high and low and have been unable to find out what to do if Dell are in breach of Warranty.
I have a "On site next business day" warranty for my video card, which has burnt it;s fan out and is unusable. I let them know the problem, ran the diagnostics...which is impossible if you have a bust graphics card...!!
And now it is Monday and have not had a reply from the email I sent....any advice from anyone having suffered anything similar.
They were told the problem last tuesday, over a week...am running out of steam and filling up with hot air!

Also posted this on venting board...

raeble

Have you tried phoning them up? Technical support number is 0870 908 0800
There are more details here on other ways to contact them.

fruitcake_2

yes are on the phone to them now...used saynoto0870 to get a regional, am sure have been put through to India....waiting for the past 30minutes...think I should just ask them when they are going to send an engineer out....